OPOMULERO, DANIEL OLUWASEGUN
Lagos State. (Nigeria)
Phone: -, -,
Email:-PROFILE
A self-motivated and result oriented Personnel with strong organizational skills who is passionate
about Human Management and Customer Service Management. Having over 2 years of experience in
customer relationship and client management with a keen interest in working with a dynamic
organization that recognizes potentials, I pride myself in my ability to use necessary metrics to
increase organizational effectiveness achieving both commercial and financial objectives.
WORK EXPERIENCE
Customer Service Executive
March 2022 - Present
Nigerian Property Center
Taking ownership of customers grievances and following problems up to resolutions.
Improving customer’s experience while perusing our website.
Develop SOPs for service effectiveness.
Maintained orderly workflow according to priorities.
Assisted with implementing customer loyalty programs.
Documentation of customer service activities, decisions and discussions.
Fidelity Contact Centre Agent.
August 2021 – March 2022
Fidelity Bank
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions
and/or alternatives
Seize opportunities to upsell products when they arise.
Evaluate problems and complaints of customers and proper proper solutions to them.
Generate interest in offer for company’s services by providing information about the services.
Human Resource Intern
January 2021 – June 2021
University of Lagos Holding Company Limited
Update internal databases with new employee information, including contact details and
employment forms
Gather payroll data - leaves, working hours and bank accounts
Schedule and confirm interviews with candidates.
Oversees the job-post cycle for every vacancy posted.
Assists with managing total employment cycle of staff (FTEs & PTEs)
Class Teacher
June 2019 – May 2020
(National Youth Service Corps)
Precious Kiddies International School Ado-Ekiti, Ekiti State.
Provided optimal creative learning environment for students.
Created and implemented lesson plans based on student-led interest and curiosities for social
studies.
Facilitated outdoor learning experiences and the involvement of nature in teaching and learning
activities
Prepared the students for both internal and external examination.
Maintained organized files for every student containing documents indicating of their progress
EDUCATION
B.A (Ed) in Guidance and Counselling
University of Lagos, Akoka, Lagos.
LICENSES & CERTIFICATIONS
Customer Analytics
Wharton Online
TOP SKILLS
Excellent Communication Skills
Time Management
IT Skills
Microsoft Office proficiency
Problem Solving and Decision Making
Exceptional Leadership Skills
People relationship skills.
Organizational skills
INTERESTS
Self-development and Career growth
REFERENCES
Available on Request
2011 - 2015
Issued June 2019.
