Opeyeoluwa Olagunju

I am a dedicated and detail-oriented Customer Service Representative with over 3 years of experience delivering exceptional support in fast-paced, client-focused environments. Throughout my career, I have developed strong expertise in handling customer inquiries, resolving complex issues, and ensuring client satisfaction across multiple communication channels including phone, email, chat, and social media.

My professional background has equipped me with the ability to maintain composure under pressure, actively listen to customer concerns, and provide timely, personalized solutions that improve customer loyalty and retention. In my most recent role, I consistently managed over 60+ daily customer interactions while maintaining a 95%+ satisfaction rate. I also contributed to reducing escalated complaints by 25% through proactive engagement and clear communication.