Opeyemi Victoria Oloyede

OPEYEMI VICTORIA OLOYEDE ADMINISTRATIVE ASSISTANT Dedicated and detail-oriented professional with experience in customer support and virtual assistance. Proficient in delivering exceptional customer service, managing administrative tasks, and supporting clients in various industries. Skilled in handling inquiries, resolving issues efficiently, and ensuring customer satisfaction. Expertise in using multiple software tools to streamline processes, manage schedules, and coordinate communication. Known for excellent organizational skills, strong communication abilities, and a proactive approach to problem-solving. Committed to providing highquality support and contributing to the smooth operation of business activities. CORE SKILLS AND TOOLS Analytical Thinking and Problem-Solving Customer Relationship Management Data Entry and Reporting Time Management and Multitasking Team Collaboration and Leadership Potential Attention to Detail and Accuracy Professional Communication Skills Administrative Support (Scheduling, Email Handling, Reporting) Slack Monday.com| Trello Zendesk | Freshdesk Google Workspace Microsoft Office Zoom | Loom | Pick Time PROFESSIONAL EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE / VIRTUAL ASSISTANT Elite Essentials – Remote 2024 – Present Managed customer inquiries across multiple channels, email, chat, phone), ensuring 95%+ accuracy and professional communication. Assisted with scheduling, reporting, and operational tasks to improve workflow efficiency. Documented customer issues and ensured proper follow-up, contributing to higher customer satisfaction. Used problem-solving skills to address issues promptly and maintain trust with clients. Used Excel and CRM tools to track activities, organize data, and monitor KPIs. Collaborated with internal teams to streamline processes and resolve service gaps. ADMINISTRATIVE ASSISTANT / CUSTOMER SUPPORT Freelance Projects 2023 – 2024 Managed content creation and scheduling across social media platforms aligning with brand voice and audience. Responded to customer inquiries via email, and Whatsapp DMs, ensuring professional communication and quick resolution. Assisted with sales follow-ups and lead management, keeping digital records organized and up-to-date. Handled scheduling, inbox management, and document preparation, improving workflow efficiency by 25%. Recognized for maintaining high customer satisfaction through empathy and proactive support. EDUCATION Bachelor of Science in Biochemistry Kwara State University | Kwara, Nigeria- Relevant Coursework: Communication, Project work, Problem solving, Professional writing and Project work, Research methods, Professional Writing, Team Collaboration CERTIFICATIONS AND TRAINING IT Support & Customer Experience Training – Digital Witch Support Community, 2025 Professional Diploma of Virtual Executive Assistant - Udemy, 2025 HubSpot CRM for Customer Service – Coursera (Project-Based Certificate), 2024 ADDITIONAL INFORMATION Strong leadership and teamwork potential Excellent communication and interpersonal skills Stable Internet and Fully Equipped Remote Workspace Passionate, energetic, quick learner, and adaptable