Opeyemi Obade

OPEYEMI O. OBADE-,- PROFESSIONAL SUMMARY Passionate about improving the quality of peoples lifestyle through unsurpassed care and service.Seeking to leverage my experience and studies of communication to empower customers within a people-drivern organization like intergra to achive thier goals SKILLS * Interpersonal Communication * Time Management * Microsoft Office Suites * (Word, Excel, SharePoint) * Decision Making * Problem Solving * Excellent Product Knowledge * Team player WORK HISTORY Customer Services 02/2022 – Current Multichoice Nigeria * Identifying and assessing customer needs to achieve satisfaction. * Handling customers complaints and providing appropriate solutions and alternatives within the time limits; Follow up to ensure resolution. * Managing incoming calls * Keep records of customers interaction, process customers account and file documents * Build sustainable relationships and trust with customer accounts through open and interactive communication. Customer Services Assistant 01/2017 – 10/2019 Rehoboth Fashion House * Ensured timely, accurate processing of high-volume customer orders, exceeding department targets by 85%. * Maximized every sales enquiry, contributing to 74% year-on-year profitability increases. * Achieved high sales percentages with consultative, value-focused customer service approach. * Built customer rapport by providing friendly, genuine service, increasing customer retention by 90%. Sales Representative 01/2014 – 01/2016 AYAMX&SONS ENTERPRISES – Lagos * Consistently achieved against personal goals and KPIs to improve overall company sales performance by 59%. * Achieved sales goals and service performance goals of over 2-million-naira Nigeria currencies by cultivating and securing new customer relationships. * Updated sales strategies and marketing channels to increase overall profitability by 90%. EDUCATION & CERTIFICATIONS REFREES Higher National Diploma: Accounting, 2021 Lagos State Polytechnic – Lagos Upon Request Ordinary National Diploma: Accounting, 2015 Moshood Abiola Polytechnic - Ogun State WAEC: Test of English Language, 2010 Noblevine College Secondary School - Ogun State Liceria & Co.