OPEYEMI JEGEDE
PARTNERSHIPS & BUSINESS ANALYST
DETAILS--
LINKS
LinkedIn
SKILLS
Excellent Written & Verbal
Communication skills
Lead Generation & Business
Development
Critical Thinking and Problem
Solving
Collaboration & Teamwork
Key Account & Client Relationship
Management
Business Analysis & Operations
Persuasive Selling and Excellent
Presentation Skills
HOBBIES
Research, Dancing, Mentoring.
LANGUAGES
English
Yoruba
Pidjin
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PROFILE
Experienced Partnerships Executive and Business Analyst with exceptional planning and
implementation capabilities. Highly skilled in Business Development, Prospecting, and Lead
Generation with an in-depth understanding of user requirements gathering and market trends.
Adept at cultivating, managing, and leveraging client relationships as well as documenting
process flows for company profit rise and year-on-year growth.
EMPLOYMENT HISTORY
Business & User Operations Manager at Paycom Nigeria Limited (OPay), Ikeja, Lagos
September 2019 — Present
• Support the management of strategic clients and partner relationships and ensure that
they are serviced as per the service level agreements to ensure ongoing satisfaction and
loyalty towards the brand.
• Collect, collate, and analyze data from a variety of sources and use the insights gained to
provide recommendations to the business to drive continuous improvement of services
delivered.
• Identify and recommend opportunities to improve business practices and process within
own work area.
• Monitor existing service operations, adherence to SLAs and serve as a liaison with the
Operations and Service Delivery teams to deliver requisite services to clients.
• Serve as listening posts from multiple sources and provide feedback to relevant internal
stakeholders for product improvement and improved customer service
Lead, Account Manager at Finchglow Group, Ikoyi, Lagos
May 2018 — September 2019
• Analyze customer research, the market and competitor data, and making
recommendations that drive the growth of the brand.
• Identified and acquired new customers and also ensure their profitability is maintained.
• Dealt with clients’ complaints as a matter of urgency in accordance with the company’s
policy.
• Acquired large Multinational Corporate Accounts and handled hardcore negotiations.
• Analyzed customer research, the market and competitor data, and making
recommendations that drive the growth of the brand.
Lead, Corporate Sales & Partnerships at Hotels.ng, Yaba, Lagos
March 2017 — April 2018
• Lead on developing and implementing the business development strategy.
• Supervised simultaneous projects and brought each in on-time, under budget, and with
complete client approval and marketing strategies.
• Planned, supervised, and coordinated daily activity of the Business Development team.
• Developed innovative solutions, client organization, sales tools, and software.
• Monitored and reported the potential clients and competitor activities and identifying
business threats and opportunities.
Team Lead, Call Center - Support & Experience at Hotels.ng, Yaba, Lagos
September 2015 — March 2017
• Actively responsible for investigating, resolving, and reporting all customer related
complaints.
• Escalated all unresolved issues/complaints to the department head whilst keeping the
line manager informed.
• Ensured all policies and procedures relating to customer complaints are followed and are
adhered to and documented within a timeline.
• Scheduled and organized shift patterns for other team members to ensure that
customers are never left unattended.
• Monitored all calls to ensure that due procedures and quality standards are strictly
adhered to.
• Facilitated and organized training sessions for all agents and participate in the
recruitment of new call center agents.
• Conducted regular review of all call center agents performance and organize training
sessions for under-performers.
EDUCATION
MBA, Management, University of Lagos, Yaba, Lagos
January 2017 — November 2019
B.Sc Biological Sciences, Lagos State University, Ojo, Lagos
October 2008 — November 2012
COURSES
Creative Problem Solving, Coursera
October 2020 — Present
The Complete Project Management Course, Udemy
June 2020 — September 2020
Project Management Systems – MS Project & Primavera, Project Management Institute
June 2018 — July 2019
Fundamentals of Management, Nigerian Institute of Managament
November 2015 — November 2016
INTERNSHIPS
Technical Support at Federal Internal Revenue Service, Ikoyi, Lagos.
September 2015 — Present
1. Provides application support and enhancements to existing applications.
2. Defines system requirements, priorities, and viable alternatives.
3. Coordinates the efforts of staff to locate, assess, install, test, and maintain computer
software systems.
