Opeyemi Faith Ajayi

OPEYEMI FAITH AJAYI A: Abuja, Nigeria. T: (- E-L: http://www.linkedin.com/in/opeyemi-faith-ajayi SUMMARY Versatile and detail-oriented graduate of public administration with extensive training and experience in the application of Microsoft Office, etc. A determined, passionate, selfmotivated, and social-minded graduate seeking an opportunity in a firm that can positively impact my career growth. I am a fast and eager learner in pursuit of continuous career development opportunities and improved skill acquisition. SKILLS • Communication • Problem Solving • Professionalism • Time Management • Effective Listening • Relationship Building • Adaptability/Teamwork • Leadership • Analytical/Planning • Service/Product Knowledge WORK EXPERIENCE F.B. A. NABENA & CO.| CUSTOMER SUPPORT OFFICER Jan 2023 – May 2024 Abuja, Nigeria • Responding to customer information requests to help complete their transaction. • Filing and proper record keeping on paper, and digital copies of customers’ interactions. • Showing empathy towards customers' complaints and ensuring these issues are effectively addressed. • Creating documentation to help customers resolve their issues via follow-up. • Follow communication procedures, guidelines, and policies. • Managing and overseeing the daily and weekly customer reports of the business. • Analyzing clients’ service results to understand company performance. • Preparation of daily reminders on customers’ interactions and sending same for approval. ZAINA NIGERIA LTD, (NYSC)│ADMIN INTERN June 2021-May 2022 Wuse Zone 6, Abuja • Scheduling meetings, and appointments, taking notes and minutes in meetings. • Processing and directing mail and incoming packages or deliveries. • Writing and issuing emails to teams and departments on behalf of teams and departments on behalf of teams or senior staff. • Entering data, maintaining databases, and keeping records. FETS LEATHER WORKS│CUSTOMER SERVICE REPRESENTATIVE Nov 2020– May 2021 Abuja, Nigeria • Maintaining a positive, empathetic, and professional attitude to customers at all times. • Preparation, record-keeping, and review of customers' transactions, and comments. • Acknowledging and resolving customer complaints. • Monitoring of day-to-day customers’ interactions and complaints. • Ensure customer satisfaction and provide professional customer support. EDUCATION HND Public Administration, Federal Polytechnic Bida, Niger State Upper Credit OND Public Administration, Federal Polytechnic Bida, Niger State Upper Credit REFERENCES References are available on request. Nov 2017- March 2020 October 2013- Sept. 2016