Opeyemi Amodu

I’m Opeyemi Amodu, a Customer Support and Operations professional with over two years of experience helping startups and executive teams deliver seamless, high-quality experiences for their users and customers.

I specialize in turning disorganized processes into efficient systems — and ensuring customers always feel heard, supported, and valued. My career has been built around three things: clarity, empathy, and measurable results.

At Rising Tide Africa, I manage customer and stakeholder relationships for a network of over 100+ investors, founders, and mentors. I led user onboarding and support for SI-FUSE, our investor–startup platform, where I collaborated with developers to resolve recurring issues and improved user satisfaction by cutting response time by 35%. I also coordinated the launch of the FCMB Digital Mentorship Platform, streamlining communication between developers, founders, and mentors — which reduced onboarding friction and increased engagement among 250 participating SMEs.

Beyond platform management, I designed and executed multiple mentorship and accelerator programs, driving consistent retention rates above 90%. I built automated reporting workflows in HubSpot, Google Workspace, and Notion that reduced manual follow-ups and boosted responsiveness across teams.

Before that, at Homework Group, I supported daily operations and customer communication for clients in real estate and construction. By organizing data and creating clearer follow-up systems, I helped cut missed updates and delays by over 40%, while improving overall client satisfaction.

I’m skilled with HubSpot, Notion, Trello, Slack, Google Workspace, and ClickUp, and thrive in remote, fast-paced environments where ownership and problem-solving matter more than titles.

What drives me is creating tangible impact — the kind that can be seen in faster resolutions, happier users, and smoother workflows. Whether I’m managing a founder’s schedule, responding to customers, or improving a digital platform, my focus is always on the outcome: making people’s work easier and their experiences better.

I believe great customer support goes beyond answering questions — it’s about anticipating needs, fixing the root cause, and building systems that prevent the problem from happening again. That’s the mindset I bring to every team and every challenge.