OPATOYINBO FAVOUR CHIDERA
Address: No 99C, Odetunde Street, Iju-Ishaga Road Ogba, Lagos State
Tel:-,-
PERSONAL STATEMENT:
A seasoned customer support professional with over 5years of experience in phone and email
support.
Adaptable to new concepts and responsibilities, proficient in handling diverse tasks.
SKILLS:
Excellent typing skill, data entry, calendar management
INTEREST:
Reading, cooking and traveling
EDUCATIONAL AND QUALIFICATION:
University of Benin, Benin City, Edo State
B.Sc Microbiology
-
Great Emmanuel Secondary School
Enyadulogu Abakaliki, Ebonyi State
WASSCE
-
Comprehensive Nursery and Primary School
Ezillo Ebonyi State
First School Leaving Certificate
-
WORK EXPERIENCE:
Friesland Campina Ikeja, Lagos
-
Customer Service Representative
Responsibilities:
Demonstrated mastery of customer service call script within specified time frames as an
online phone and chat support
Maintained up-to-date records at all times
Built customer loyalty by placing follow up calls for customers who reported products issues
Collected customers feedback and made process change to exceed customer satisfaction
goals
Solve routine and complex problems
Display active listening and superior customer service skills for both external and internal
customers
Adhered to work schedule
Rigini Homes
No 13 Mayowa Street, Ogba Lagos Nig.
-
Customer Service Representative
Responsibilities:
I provided outstanding customer service data entry and processed orders for multiple
clients
Updated companies database with new customer information and manage data retrieval of
current customers accurately and timely fashion
Maintained detailed record of billing through reconciliation process.
Handled complex problems and worked with customer to ensure all discrepancies regards
to properties are resolved quickly.
Axa Mansard HMO
Axa Mansard Health Insurance
182 Ikorodu-Ososun Rd, Onipanu, Lagos.
-
Virtual Assistant
Core Responsibilities:
Deliver high quality customer service via email support platform, ensuring top leveled
service to continue corporate growth.
Maintained a detailed delivery calendar to coordinate schedules and appointments
Utilized problem solving skills to resolve customer issues and enhancing service level
I provided prompt, accurate and courteous response to customers.
Researching new strategies and taking relevant course on social media management to
better suit each client’s needs.
I reviewed and updated client correspondence, files and scheduling database.
REFEREES:
DR. NWOBODO SAMUEL
Ophthalmologist
Auchi General Hospital
Edo State Nig--DR. DAGI FRANCIS
Surgeon
MED-EL Medical Electronics--
