Oparaocha Emmanuella

OPARAOCHA EMMANUELLA OLUCHI Contact Address: 03 Maurice Abimbola Close, Even Estate. Lagos State, Nigeria. https://www.linkedin.com/in/oparaochaemmanuella-- Professional Summary: Dedicated Virtual Assistant Professional with demonstrated skills in customer & client relationship service aimed at maximizing time while achieving goals. With over 2 years’ experience working in fast paced Airbnb hosting, Cleaning, and IT support environments providing client and customer-focused resolution, feedback as well as willingness to support a team and help the business to succeed. As an innovative self-starter with a strong and tenacious work ethic, I take great pride in whatever I am assigned to do and ensure I go above and beyond to always achieve the best possible results. Work Experience: Truth Headquarters – Remote/Freelance Executive/Administrative Virtual Assistant August – December 2023 Tasks/Achievement • Implemented an effective communication policy channeled towards conveying project objectives leading to 70% collaboration between cross-functional teams resulting in a 30% increase in project efficiency. • Actively participated and cooperated with a diverse project team to achieve 10% improvement in project outcomes. • Developed customer feedback system that improved response time by 20% showcasing effective problem-solving. • Managed tasks and priorities effectively, leading to a 25% reduction in project duration and increase in profit. • Aid in the management of administrative and Organizational tasks and duties through email filtering, blog preparation, posting and scheduling. Hydra Integrated Energy Services Limited. Lekki Phase 1, Lagos Administrative Officer March 2022 – July 2023 Tasks/Achievements • Maintain and direct an orderly work environment by ensuring effective operation and use of all appliances pertaining to the office. • Manage the activities of drivers, office security guards and cleaning staff. • Supervise and manage the Office Assistant and Front Desk Officer • Resolve and/or escalate operational support issues in a timely fashion. • Assist in matters relating to corporate communications and branding. Oparaocha Emmanuella Oluchi - | - 1 • • • • • • • Ensure effective and efficient vendor management. Arrange meetings relating to the core operations of the company. Documentation of expenses. Comply with and help enforce standard policies and procedures and processes and proffer possible solutions to challenges encountered. Coordinate all travel activities, medical appointments, scheduling, and follow-ups. Organize all in-house and external events. Handle any other responsibilities as advised by management. Hydra Integrated Energy Services Limited. Lekki Phase 1, Lagos Administrative Assistant – Graduate Trainee March 2021 – February 2022 Tasks/Achievement • Assist in the activities performed by the cost control in validating the cost/ budget. • Carried out research across topics of interest and kept note of changes in related industries/sectors to foster development and growth. • Oversee the proper utilization of work tools provided. • Report preparations, and typing which includes meeting agendas, action points and look ahead. • Prepared presentations for stakeholders through data entry, proof reading and editing of documents. Step-On Ventures, Owerri, Imo State Customer Care/ Call Center Representative November 2019 – December 2020 Tasks/Achievement ● Answering calls from customers professionally and responding to customers complaints and inquiries reducing custom wait time by 35% ● Completing call notes and reports as necessary and updating same in the CRM. ● Providing customers with organizational services and handling plus resolving customer’s complaints achieving 75% customer satisfaction. Educational Qualification: Federal University of Technology Owerri - B.Tech Quantity Surveying. November 2019 • • Attained a CGP of 3.89 on a 5.00 scale. Attained distinction in my project work. Skills and Abilities: • • 1. Software Proficiency Conversant with the use of software like Microsoft Office - Excel, Word, PowerPoint, Windows, Outlook. Spreadsheet, Canva. The use of Zendesk, HubSpot, and Trello ensures fast and accurate documentation of projects and documents. Oparaocha Emmanuella Oluchi - | - 2 2. Communication and Problem-Solving Skills • • I am dedicated to nurturing an environment of open and transparent communication, facilitating mutual understanding, and accomplishing objectives through concise and impactful interactions using excellent oral and written communication skills as well as efficient interpersonal skills. Identifying and addressing challenges with critical analysis and effective solutions thereby meeting strict deadlines. 3. Teamwork Adaptability, Flexibility and Collaboration • Active participation and cooperation within diverse teams to achieve common goals thus fostering reliability and dependability. • Readiness and resilience in adapting to changing circumstances and integrating new approaches. 4. Time Management and Organizational Skills • Efficient Management of tasks, priorities, and deadlines with effective use of time and resources under minimal supervision and being meticulous. Volunteer Work: National Association of Catholic Corpers - Zonal Secretary. March 2021 – March 2022 • Utilized transferable skills such as teamwork and collaboration, communication, time management and organizational skills to aid corpers' into transitioning and adjusting properly in their new environment and roles. • Helped the organization gain recognition with the local government as a subsidiary of its general scheme. • Demonstrated leadership capabilities by fully taking charge in the absence of the Zonal Coordinator and leading the team in various charity works. Certifications and Trainings: ● Google Data Analytics: Coursera - December 2023. ● Google Project Management: Coursera - October 2023. ● Microsoft Excel: Quomodo Systems Limited, Nigeria - August 2021 ● Information Management & Document Control: Hydra Integrated Energy Services - July 2021 Hobbies: Reading, playing chess and scrabble, listening to music, and traveling. Referees: Available upon request Oparaocha Emmanuella Oluchi - | - 3