Oparaocha Anselm

OPARAOCHA ANSELM CHINEDU PROFESSIONAL SUMMARY Dynamic IT support and virtual assistant professional with extensive expertise in remote support tool such as AnyDesk, adept at hardware and software troubleshooting. Proficient in network setup, including LAN, WiFi, IP addressing, DNS, DHCP, and subnetting. Skilled in managing Windows OS environments and implementing antivirus and backup solutions. Demonstrates strong virtual assistance capabilities with a focus on email management, data entry, and professional communication. Experienced in Microsoft Office and Google Workspace applications for efficient scheduling and documentation. Offers comprehensive customer support with a background in digital skills including WordPress management, social media oversight, basic graphic design using Canva and Photoshop, video editing with Adobe Premier Pro, and SEO strategies to enhance online visibility. PROFESSIONAL EXPERIENCE IT Officer Hilton Leisure Resort & Hotels, Awka, Anambra State 2023 till Date • Provide onsite and remote technical support to 15+ staff, resolving hardware, software, and network issues, reducing downtime by 60% • Manage LAN infrastructure, internet connectivity, routers, switches, and access points across departments • Administer Ezee Burrp hotel management software and monitor daily operations and sales updates • Installed new hardware, enhanced overall performance of systems. • Oversaw administration including for job scheduling, user account management and infrastructure replacement. • Manage attendance systems and ensure accurate staff records • Provided user training to ensure optimal system utilization. • Handle social media platforms and support digital tools to improve business visibility • Provide after-hours remote support to ensure uninterrupted operations • Design and produce digital and print materials such as banners for adverts Computer Operator (3 Months Industrial Training) Blisstech Computers, Owerri, Imo State 2023 • Installed operating systems and configured software applications • Performed administrative tasks including typing, email handling, scanning, and document preparation • Assisted customers with basic IT support and troubleshooting • Validated accuracy of data processed, contributing towards decision-making processes. • Facilitated seamless operations, ensuring timely software updates and upgrades. • Performed routine checks on computer systems, maintaining optimal functionality. • Met strict deadlines whilst managing multiple tasks simultaneously under high-pressure conditions. • Enhanced data security with regular data backup and recovery procedures. ICT Teacher (3 Months Teaching Practice) Ngor-Okpala High School, Imo State 2022 • Taught computer fundamentals, Microsoft Office tools, and internet usage • Supported maintenance and troubleshooting of computer lab systems • Encouraged ethical use of technology among students during ICT lessons. • Developed an engaging ICT curriculum by revising and updating existing lesson plans. • Assessed student progress through regular tests and assignments. Computer Operator Okols Computer Centre, Anambra State 2019 – 2020 • • • • Managed printing, scanning, photocopying, and document formatting tasks Assisted clients with email setup, Google account creation, and mobile device configuration Provided basic computer support and customer assistance Installed new hardware, software updates and security patches. CORE SKILLS IT Support & Technical Skills • Remote Support (AnyDesk, TeamViewer) • Hardware & Software Troubleshooting • Network Setup (LAN, WiFi, IP Addressing, Subnetting, DNS, DHCP) • CCTV, WiFi, POS & Device Support • Windows OS (7/10/11) • Antivirus & Backup Solutions Virtual Assistance & Administrative Skills • Email Management & Professional Communication • Data Entry & Fast Typing • Microsoft Office (Word, Excel, PowerPoint) • Google Workspace (Docs, Sheets, Forms) • Scheduling, Calendar & Reservation Management • File Organization & Documentation • Customer Support & Client Communication Digital & Web Skills • Social Media Management • WordPress, Elementor, cPanel Management • Content Management Systems (CMS) • Basic Graphic Design (Corel Draw, Canva, Poster My Wall, Photoshop) • SEO & Online Visibility Support EDUCATION & CERTIFICATIONS • Cisco Certified Network Associate (CCNA) – In View • B.Ed Computer Science – Alvan Ikoku Federal University of Education, Owerri (2023) – Awaiting Result • Diploma in Desktop Publishing — Sericon Global Concept (2017) • Senior School Certificate Examination – Kings High School (2016) • First School Leaving Certificate – Ntu Primary School (2010) LANGUAGES • English • Igbo KEY STRENGTHS • Strong problem-solving and troubleshooting ability • Ability to work remotely with minimal supervision • Excellent communication and organizational skills • Fast learner and adaptable to new tools and technologies