Opara Precious Chibuzor

OPARA, PRECIOUS CHIBUZOR-• - • LinkedIn • Abuja, Nigeria PROFESSIONAL SUMMARY Detail-oriented and results-driven Inbox Manager and Customer Success Specialist with proven experience in managing high-volume communication channels, customer engagement, and internal coordination. Over three years of success streamlining inbox operations, categorizing and escalating correspondence, and optimizing CRM workflows for customer retention. Adept at using tools like Gmail, Slack, Trello, and HubSpot to ensure timely, accurate, and professional communication across teams. Committed to clarity, confidentiality, and operational efficiency, with a proactive approach to problem-solving and inbox optimization. PROFESSIONAL EXPERIENCE AI Admin & Customer Success Specialist Remarkable AI, US (Remote) | 11/2024 – Present • Managed multiple company inboxes daily, ensuring timely, professional responses to customer inquiries and internal requests. • Monitored email communications using Gmail and Slack, categorizing messages by urgency and flagging items requiring team attention. • Maintained inbox cleanliness through labeling systems, archiving protocols, and priority rules. • Developed and updated email templates to maintain brand voice and improve response consistency. • Leveraged multiple CRMs like; ReAmaze, Gorgias, and Zendesk to track communication history and enhance customer retention strategies. • Collaborated with the support and product teams to resolve complex customer issues and route technical queries. • Tracked and reported weekly inbox trends and common queries to inform team strategies. • Supported onboarding by managing welcome emails, follow-ups, and introductory resource delivery. • Conducted periodic audits of communication practices and implemented improvements in tone and structure. • Handled escalation workflows across cross-functional teams while ensuring confidentiality in sensitive cases. • Created macros and automated rules in Gmail to improve triage speed and classification accuracy. • Supported product announcements and user communications through email sequencing. • Built knowledge base content to reduce repetitive inquiries and enhance user self-service. • Reviewed internal communication threads to identify and reduce gaps in support delivery. • Participated in weekly check-ins to provide feedback on customer pain points observed via email interactions. Customer Service & Digital Support Officer Gramaze Center, NG | 04/2022 – 08/2024 • Managed the organization’s customer support inbox, responding to inquiries, scheduling sessions, and escalating requests as needed. • Utilized Trello to track issue resolution tasks and support ticket prioritization. • Handled appointment reminders, follow-up emails, and CRM updates using custom-built tools. • Drafted email responses and created canned replies for recurring inquiries, improving response time by 35%. • Provided technical assistance to clients experiencing issues with digital platforms. • Coordinated between therapists, clients, and administrative staff to streamline communication. • Maintained client confidentiality and sensitive health-related data in accordance with internal protocols. • Updated knowledge base documents and feedback templates for improved team consistency. • Contributed to monthly reports detailing email performance metrics and client satisfaction trends. • Resolved client complaints with empathy, professionalism, and accuracy, maintaining retention and trust. Administrative Assistant Trident MicroFinance, NG | 04/2021 – 04/2022 • Monitored internal and external inboxes to address client inquiries and forward emails to relevant departments. • Supported customer onboarding through welcome messages and scheduled communication flows. • Maintained digital filing systems for correspondence history and client profiles. • Assisted with proofreading and formatting client-facing email templates and reports. • Collaborated with loan officers to ensure timely communication regarding approvals and payment reminders. • Created and managed task lists to align communication deadlines with internal deliverables. • Responded to client queries related to account access, documentation, and support services. • Tracked escalated messages and maintained follow-up logs to ensure resolution. • Ensured customer data was securely handled and backed up in accordance with institutional policies. • Supported senior leadership in drafting monthly outreach emails and client announcements. CORE COMPETENCIES AND SKILLS • Inbox Management & Prioritization • Customer Success & Retention • Email Drafting & Proofreading • CRM & Workflow Automation • Cross-functional Communication • Confidential Information Handling • Time & Task Management • Weekly Reporting & Analysis • Digital Organization Systems • Empathy in Written Communication EDUCATION • B.Sc. Biological Sciences • Diploma Software Engineering, AltSchool Africa CERTIFICATIONS • Certified Virtual Assistant (VA Essentials) • Data Privacy and Confidentiality in Communications TOOLS & TECHNOLOGIES • Gmail, Google Workspace • Slack • Trello, Asana • HubSpot CRM, Zoho CRM • Notion, Airtable, Google Sheets • Microsoft Office Suite • Intercom, Zendesk • Grammarly, Hemingway Editor • Calendly, Zoom