Opara Lilian

I am a highly skilled and detail-oriented Virtual Assistant, Customer Support Specialist, and Tech Sales Professional with extensive experience in project management tools, CRMs, telemarketing, lead generation, appointment setting, and workflow automation. My expertise spans across various industries, including telehealth, credentialing, Airbnb & itinerary management, account management, and community support. I am passionate about optimizing business processes, improving customer experiences, and driving sales growth through effective communication and automation.

I have a strong background in providing top-tier virtual assistance to businesses and entrepreneurs, ensuring smooth daily operations. My skills in email management, calendar scheduling, and workflow automation enable me to efficiently handle administrative tasks, allowing businesses to focus on their core objectives. Additionally, my experience in customer service ensures that clients receive prompt and professional support, leading to increased customer satisfaction and retention.

My expertise in tech sales, telemarketing, cold calling, and warm calls has allowed me to generate high-quality leads and convert prospects into paying customers. I have successfully worked with businesses to develop and execute sales strategies, manage CRM systems, and set up appointments with potential clients. My ability to build relationships, handle objections, and close deals makes me an asset to any sales-driven organization.

I have hands-on experience managing projects and accounts, ensuring seamless communication between teams, tracking progress, and meeting deadlines. My proficiency in CRMs such as HubSpot, GoHighLevel, Zendesk, and Freshdesk allows me to effectively oversee customer interactions and optimize workflow processes.

With a solid understanding of telehealth operations and credentialing processes, I have assisted healthcare providers in streamlining their administrative tasks, ensuring compliance, and managing patient records efficiently.

I am well-versed in working on platforms like Upwork, Hubstaff, and other remote work environments. My ability to adapt to various tools and technologies makes me a versatile professional ready to take on diverse projects.

I am passionate about continuous improvement and community support, always seeking innovative ways to enhance productivity and efficiency. I am open to collaborations and remote job opportunities that align with my expertise.