Opara Anuli Amara Elsie

Opara Anuli Amara Elsie

$6/hr
Customer Service | Virtual Assistant
Reply rate:
100.0%
Availability:
Hourly ($/hour)
Location:
Port Harcourt, Rivers State, Nigeria
Experience:
7 years
OPARAANULI AMARAELSI E Ower r i , I moSt at e, Ni ger i aa mar aopar a33@gmai l . com EXECUTI VESUMMARY Ar esul t dr i v encust omerser v i cesuppor twhopossessesempat hyandemot i onal i nt el l i gence y etuphol dsal l conf i dent i al i t yandmai nt ai nspr of essi onal i sm andsoundi nt er per sonal ski l l swi t h apr ov enr ecor doff aci l i t at i ngsuppor tser v i cesandmanagi ngf ast pacedof f i ceoper at i ons, adv ancedunder st andi ngofcust omerneedswi t hdi l i gentat t ent i ont odet ai l r esul t i ngi nsuper i or cust omerser v i ceandhi ghl ev el ofcl i entsat i sf act i on, st r ongor gani zat i onal andcommuni cat i on ski l l andabi l i t yt odi r ectmul t i pl ebusi nessaf f ai r st ocr eat eandmai nt ai nhi ghl ev el ofef f i ci ency andmaxi mum pr oduct i v i t y . PROFESSI ONALEXPERI ENCE DATAMATCOMMUNI CATI ONS LI MI TED. 2020pr esent Cust omerv i r t ualsuppor tof f i cer: •Oper at eahi ghv ol umephonesy st em andmai nt ai ndai l ydi r ectandi ndi r ectcl i entoper at i on. • Pr ov i di ngcompr ehensi v ei nf or mat i onandassi st ancet ocust omer swhor equestgui dance. •Pr epar eamont hl yact i v i t yr epor t . GRACEFI ELDTOURSANDTRAVEL. Cust omerSuppor tRepr esent at i v e: - - • I nt er act edwi t hcust omer sandhandl edcust omerquer i esandconcer ns. • Pr ov i dedcust omer swi t happr opr i at esol ut i onsandal t er nat i v espr ompt l y . • Fol l owupwi t hcust omer st oensur er esol ut i on. GAI LRESOURCESLI MI TED. - Cust omerser v i ceOf f i cer : •Vi r t ual l yhandl edcust omercompl ai nt sandpr ov i dedappr opr i at esol ut i onswi t hi nt het i me l i mi t s. •Pr ov i dedaccur at e, v al i dandr eal t i mei nf or mat i ont ocust omer s. •Keptr ecor dsofcust omer si nt er act i on, pr ocessedcust omer s' account sandf i l edocument s. EDUCATI ONANDCERTI FI CATI ON Mast erofSci ence. Remot eSensi ngandGI S( I npr ogr ess) Uni v er si t yofUy o, Ni ger i a. Pr esent Bachel orofSci ence. v ey i ngandGeoi nf or mat i cs Sur ( Secondcl assupperdi v i si on( 2. 1) I moSt at eUni v er si t y , Ni ger i a. - KEYEXPERTI SE •Cust omerser v i ceoper at i ons •Emai l management •Admi ni st r at i v eSuppor t •Documentmanagement •Cust omerSer v i ceSki l l s •Cl i entr el at i onshi p •Conf i dent i al Cor r espondence •Sal esSki l l s •Di gi t al mar ket i ngSki l l s •Dat aEnt r y •I nf or mat i onTechnol ogyHel pdesk eci abl ecomput erpr of i ci ency( MSof f i cesui t e, •Appr Googl esui t e, ) •Hubspot , Zendesk, ZoHo, Sl ack, Zoom, Fr eshdesk, et c. gani zat i onandt i memanagement •Or •Col l abor at i v eSki l l s, At t ent i ont odet ai l , Lat er al andLogi cal t hi nki ng PROFESSI ONALCERTI FI CATE t i f i cat e Admi ni st r at i v eSuppor t : - Cer ofcompl et i onawar dedbyLi nkedI n Lear ni ng( 2021) t i f i cat i onofcompl et i onawar dedbyl i nkedI nl ear ni ng HubspotFoundat i on: - Cer ( 2021) t i f i cat eofcompl et i onawar dedbyPr oj ect Cust omerSer v i ceFoundat i on: - Cer ManagementI nst i t ut e, I nc.( PMI , 2021) t i f i cat eofcompl et i onawar dedbyLi nkedI nl ear ni ng Sl ackEssent i alTr ai ni ng: - Cer ( 2021) t i f i cat eofcompl et i onawar dedbyLi nkedI nLear ni ng( 2021) ZOHOForCRM: - Cer Sal esFoundat i on: Cer t i f i cat eofcompl et i onawar dedbyt heNat i onal Associ at i onofSt at eBoar dofAccount ancy( NASBA, 2021) t i f i cat eofCompl et i onawar dedbyLi nkedI nl ear ni ng Emai lmanagement : - Cer ( 2021) t i f i cat i onof Cust omerSer v i ce:pr obl em sol v i ngandt r oubl eshoot i ng-Cer compl et i onawar dedbyt heNat i onal St at eBoar dofAccount ancy( NASBA, 2021) t i f i cat eofcompl et i onawar dedbyl i nkedI nl ear ni ng I Thel pdeskFoundat i on: - Cer ( 2021) t i f i cat eofcompl et i onawar dedbyLi nkedI nl ear ni ng( 2021) Cl oudComput i ng: - Cer I SPON) I nst i t ut eofSaf et yPr of essi onali nNi ger i a( . Heal t hSaf et yandEnv i r onment Lev el 1, 2, 3 REFERENCE Av ai l abl eonr equest 2015
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