Opakanmi Oyetunji Pelumi

CASE STUDY OPTIMIZING HOSPITALITY OPERATIONS AT NICE QHOMFOT HOTEL PROBLEM STATEMENT: ROOT CAUSES IDENTIFICATION: At Nice Qhomfot Hotel, the manual guest check-in process was causing significant operational bottlenecks. Guests experienced long wait times, leading to rising dissatisfaction. Internally, the manual paper-based system resulted in data entry errors and a lack of real-time room status updates, slashing the front-desk team's productivity. PROJECT GOAL: Improve operational efficiency by 20% and reduce guest check-in time by 30% within six months through the adoption of digital front-desk software and Six Sigma methodologies. PROJECT TEAM: Project Lead: Opakanmi Oyetunji Pelumi PM/BA (Six Sigma Yellow Belt). Project Team: 15+ Hotel Operations Staff. ACTIONS TAKEN: • Applied the Six Sigma framework (Define, Measure, Analyze, Improve, Control) to redesign guest flow and eliminate waste • Spearheaded the transition from a manual system to modern front-desk management software. • Developed a Value Stream Map (VSM) of the guest journey to visualize the "Current State" and identify non-value-added steps (waste) and also carried out Root Cause Analysis. • Developed comprehensive user documentation and delivered training to the operations team to ensure 100% system adoption. PROJECT OUTCOME: Reduced guest wait times by 30% and Achieved a 20% increase in efficiency across hotel operations.