Onyinyechi Vera Enyimba

With over a decade of experience in customer service, I have developed a strong foundation in addressing customer needs and resolving issues efficiently. My career began at Etisalat Nigeria, where I excelled as a Customer Care Executive from 2012 to 2022. In this role, I utilized CRM tools to manage customer queries, analyze product malfunctions, and document interactions to enhance service delivery. I also collaborated with cross-functional teams to gather customer feedback and educate clients about new features.

I am a Customer Support Specialist at Nile University of Nigeria. I further hone my skills in managing customer interactions through various channels, providing technical support, and proactively identifying solutions to enhance the customer experience.

Key Skills:

• Excellent communication and active listening abilities
• Strong analytical and problem-solving skills
• Empathy and interpersonal relationship management
• Effective time management and organizational skills
• Proficient in Microsoft Office Suite (Excel, Word) and CRM tools