Onyinyechi Vanessa Nwodo | Freelancer Resume

NWODO ONYINYECHI VANESSA - Lagos, Nigeria Email Linkedin Portfolio Customer Service Support || Executive Administrative Virtual Assistant || TeleSales Executive SUMMARY ● Transforming businesses with exceptional customer support and streamlined operations, with a proven track record of 6+ years ● Achieve 97 %+ customer satisfaction rates ● 45% reduction in average response time, improving first contact resolution to 85% ● 99% accuracy rate in reports and documentation ● 28% boost in customer retention through personalized follow-ups ● 40% increase in daily ticket resolution with optimized ticketing systems. WORK EXPERIENCE Telesales Executive / Live Chat Support Nov 2024 - Present HerbMetics.Co {Remote} ● Customer Engagement: Proactively reach out to potential and existing customers, initiating meaningful conversations to understand their needs ● Sales Conversion: Identify and act on sales opportunities within each conversation, effectively guiding customers through the decision-making process ● Customer Relationship Management: Maintain accurate, up-to-date records of customer interactions, ensuring follow-ups are timely and relevant ● Team and Target Alignment: Collaborate with team members to align on strategies, share insights, and meet shared goals ● Consistently strive to meet or exceed individual and team targets, helping drive the company's success in a competitive market. Customer Success Executive Apr 2024 - Nov 2024 Independent Contractor {Remote} ● Customer service: Handling inquiries, scheduling appointments, and customer onboarding. ● Lead management: Qualifying leads and following up with prospects ● Data entry: Updating customer records utilizing the company`s CRM software ● Scheduling: Coordinating appointments and visits ● Administrative support: Managing emails and preparing reports ● Research: Tracking industry trends and conducting competitor analysis. Customer Service Support Manager Blaq Diamond Fashion House ● Prioritized excellent customer service to ensure satisfaction and loyalty Dec 2019 - Apr 2024 ● Coordinated outgoing and incoming client calls for both internal and external customers to provide office, technical, and other needed support, while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction and client retention ● Handled transactions securely and accurately ● Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude ● Effectively managed contracts, achieving customers' expectations by 40%. TeleSales / Customer Service Agent Jan 2018 - Oct 2019 Follion Investment Limited ● Handled customer inquiries, complaints, and technical issues across various communication channels, while maintaining high customer satisfaction and retention ● Supported finance and accounting tasks, gaining basic financial and accounting knowledge ● Contributed to market research, data analysis, and the creation of client presentations ● My teamwork experience fostered a strong company culture Executive Administrative Assistant Jan 2017 - Jan 2018 Local Government Council, Port Harcourt ● Handled general office administrative tasks, including photocopying, printing, and data entry ● Managed and organized office operations, including handling correspondence, phone calls, appointment schedules, travel itineraries, and emails, efficiently prioritizing tasks to ensure timely response and completion of projects ● Utilized various software tools, such as Microsoft Office, Google Suite, and project management software, to streamline administrative and executive tasks and enhance efficiency ● Created a more efficient monitoring process that quickly identified items and materials that needed to be restocked. EDUCATION HIGHER NATIONAL DIPLOMA IN BUSINESS ADMINISTRATION AND MANAGEMENT. Our Saviour Institute Of Science, Agriculture, And Technology, Enugu Jan 2011 - Aug 2015 SKILLS ● ● ● ● ● ● ● ● ● ● Customer Support Lead Generation CRM Tools Virtual Assistant Email Marketing Telemarketing Problem-Solving And Troubleshooting Appointment Booking /Scheduling Data Entry Administrative Support ● Excellent Communication Skills ● Proficiency in Google Suite and Microsoft Office. ● Project Management CERTIFICATIONS ● ● ● ● ● ● ● ● ● Customer Success Fundamental Customer Service: Problem-Solving And Troubleshooting Customer Support Specialist AI Career Essentials Troubleshooting IT Remote Administration Administrative Support Working As A Virtual Assistant Soft Skills Training Certified Virtual Assistant CustomerSuccessU.org LinkedIn LinkedIn Alx-Africa LinkedIn Alison Alison Jobberman Alx-Africa