USULOR, ONYINYECHI QUEEN
Ebonyi, Nigeria | - |-| Linkedin Profile
PROFESSIONAL SUMMARY
A dedicated and highly motivated Customer Care Representative with a proven track record of providing exceptional customer support through effective virtual assistance. Proficient in problem solving and troubleshooting, with the ability to quickly understand customer needs and deliver timely, accurate solutions. Committed to building strong client relationships with technical support tools and ensuring a positive customer experience in every interaction.
CORE SKILLS
• Virtual Assistance & IT Support
• Customer Service and Client Relations
• Data Entry & Documentation
• Strong Communication & Interpersonal Skills
• Experience with online collaboration tools (Slack, Trello, Google Workspace)
• Lead Generation
• Adaptability & Quick Learner
PROFESSIONAL EXPERIENCE
Relationship Manager | Customer Representative
Heirs Life Assurance | Oct. 2023 - Aug. 2024
• Managed and nurtured strong relationships with a diverse portfolio of clients, ensuring high level of customer satisfaction and retention.
• Addressed client inquiries and resolved issues in a timely and professional manner.
• Utilized excellent communication skills to explain complex insurance policies and products to clients.
Virtual Assistance / Lead generation
City Gate Global Investment |Sept. 2024 - 2025
• Customer service
• Outreach to potential customers
• Process management
Office Assistance | Administrative assistance
National Youth Service Corp (NYSC ) | Sept. 2021 - Jul. 2022
• Day to day record of staff in attendance
• Data entry and documentation
• Record keeping
• Calendar management
Data Entry | Documentation
Medical Women Rural Outreach | Jul. 2017 | May 2018 | Nov. 2019 | Aug. 2020
• Data Entry of those in attendance
• Documentation events of the day
• Mentored participants and managed customer relationships during outreach programs.
• Assisted with the input and management of crucial program details and data.
EDUCATION
Bachelor of Arts in Mass Communication
Ebonyi state University (EBSU) | 2019
TRAINING / CERTIFICATION
• IT Support Skills - Digital Witch Community | 2025
• Customer Service - Problem-Solving and Troubleshooting | 2022
• Customer Service - Serving Customers Through Chat and text | 2022
