Onyinyechi Onyeka

ONYEKA ONYINYECHI MARY DATA ANALYST || DATA ENTRY SPECIALIST Lagos State, Nigeria || - ||-SUMMARY Data Analyst/Data Entry Specialist with experience managing, analyzing, and maintaining large datasets to enhance business operations and decision-making. Proficient in data cleaning, statistical analysis, and visualization using Excel, SQL, Power BI, and Python. Skilled in transforming raw data into actionable insights to support strategic objectives and streamline operations. Adept at optimizing data workflows, automating repetitive tasks, and maintaining high standards of data accuracy and integrity. Committed to ensuring data confidentiality, regulatory compliance, and the continuous improvement of data processes. SKILLS ▪Data Management ▪Statistical Analysis ▪SQL ▪Advanced Excel ▪Tableau ▪PowerBi ▪Data Analysis ▪Virtual Assistance ▪Data Entry ▪Scheduling ▪Calendar Management ▪Email management ▪Data Cleaning ▪Spread Sheet ▪Dashboards & Reporting ▪Lead Generation ▪Attention-to-Details ▪Time Management ▪Automation ▪Hubspot ▪Zoho ▪Google Workspace ▪Collaboration ▪Problem-Solving PROFESSIONAL EXPERIENCE Sales Specialist 04/2024 - Present Max Collection Wears  Identify and generate a 25% increase in qualified leads through targeted channels such as cold calling, networking, and social media outreach.  Conduct successful negotiations to understand client needs and present tailored solutions, resulting in 75% of deals closed and consistently meeting or exceeding sales targets.  Track sales activities using CRM tools to monitor progress, analyse sales trends, and prepare reports, identifying growth opportunities and contributing to a 10% sales revenue increase.  Conduct market research by analyzing customer feedback, industry reports, and competitor activities, leading to the introduction of new products and a 25% increase in market share. Customer Support Agent 10/2023 – 04/2024 Sylvimak Gallery  Demonstrated in-depth knowledge of products, services, and industry trends, communicated features, and delivered training that enhanced team knowledge by 10%.  Collected and analyzed customer feedback through surveys and reviews to identify areas for improvement, leading to a 30% reduction in customer complaint and improved service delivery.  Addressed escalated customer issues by listening actively and identifying key concerns, and escalating issues appropriately, ensuring swift resolution and reducing resolution time.  Collaborated with cross-functional teams to ensure seamless customer support and share insights and strategies, improving first-contact resolution rates and enabling faster response times. Administrative/Personal Assistant 10/2022 – 08/2023 Sylvimak Gallery  Managed and optimized calendars by scheduling and coordinating meetings, appointments, and events, ensuring a 15% decrease in scheduling conflicts and improving time management.  Handled email correspondence, responding promptly and accurately to inquiries and maintaining an average email resolution time of 24 hours, increasing customer satisfaction.  Created, edited, and formatted various documents, including reports, presentations, and correspondence, with 99% error-free accuracy, enhancing timely delivery of materials. KEY ACHIEVEMENTS  Data Accuracy and Integrity: Ensured data accuracy by conducting thorough data validation processes, reducing data entry errors by X%, and enhancing overall data reliability.  Efficiency in Data Processing: Reduced processing time by 25% by streamlining data entry workflows and introducing automation processes.  Advanced-Data Analysis: Enabled real-time performance tracking for stakeholders by designing and implementing interactive dashboards using tools like Tableau and Power BI.  Improved Data Accessibility: Increased data usability and consistency by implementing an organized database structure, consolidating disparate datasets into a centralized system, EDUCATION & CERTIFICATION DaHel Consultant and Techies | 2024  Certification in Data Analysis  Certificate of Training in Basics to Advanced Excel Certificate of Training in On-Demand Skills | 2024 Digital Witch Support Team Certification in Virtual Assistance | 2024 ALX Africa REFERENCES Available on Request