Onyinyechi Nwachukwu

ONYINYECHI NWACHUKWU RESOURCEFUL VIRTUAL ASSISTANT CONTACT --Portharcourt, Nigeria TECHNICAL SKILLS High level of proficiency and indepth knowledge of commonly used CRM tools such as Trello, Asana, Calendly, Zendesk and Hubspot Data Entry Lead generation Project Management Customer support SOFT SKILLS Time management Proactive Attention to detail Team player Exceptional Communication Adaptability Problem solving EDUCATION PROFILE A self motivated, resourceful and highly skilled professional who delivers a rich blend of customer service and virtual assistance with over 2 years of experience in creating, implementing and driving new processes that produce winning strategies, profit improvements and dynamic solutions. I have an outstanding ability to cultivate relationships with customers, and executive personnel's, developing mutually respectful relationships and creating a good working condition that improves annual revenue with my exceptional approach to customer service and executive support. WORK EXPERIENCE Administrative Assistant Ehmascare Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient. Sorted and distributed office mail and recorded incoming shipments for corporate records. Executed record filing system to improve document organization and management. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data. Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions. Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail. Sales Representative Meraki Beauty Lounge Federal University of Technology, Owerri- Bachelors of Science in Public Health LANGUAGES English Igbo - - Developed and delivered engaging sales presentations to convey product benefits. Met with existing customers and prospects to discuss business needs and recommend optimal solutions. Retained excellent client satisfaction ratings through outstanding service delivery. Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages. ONYINYECHI NWACHUKWU RESOURCEFUL VIRTUAL ASSISTANT CONTACT WORK EXPERIENCE - Customer Support Clerk - Sparkle and Shimmer Portharcourt, Nigeria TECHNICAL SKILLS Time management Proactive Attention to detail Team player Exceptional Communication Adaptability Problem solving REFERENCES Nwabuba Nnamani --- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Updated account information to maintain customer records. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services, and company information. Provided primary customer support to internal and external customers. Offered advice and assistance to customers, paying attention to special needs or wants. Processed customer service orders promptly to increase customer satisfaction.