Onyinyechi Nwachukwu

ONYINYECH NWACHUKWU Professional summary Responsible and dedicated Client Support Specialist with proven multitasking and organizational skills. Proficient in operating in fast-paced environments to coordinate records, process payments, and complete orders. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success. Skills CRM Software (Zoho, Zendesk and Hubspot) Microsoft Services (Word, PowerPoint Excel) Client relationship building Interpersonal and written communication Work history Customer service manager Purplepatch group - Nigeria Complaint resolution Multi-line phone talent Sales expertise International sales support 07/2021 - Current Drive debt recovery, cross-sell, and upsell other services to customers. Prospect, convert, and engage new clients. Delegating tasks to staff and monitoring daily operations. Implement Strategies and monitor the achievement of set targets for the group. Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints. Customer relationship personel/Telemarketer Duke&Vyvon couture – Nigeria. Handled inbound calls, convert prospects to paying customers on paid courses, and training. Designed and implemented follow-up strategies to purchase career resources. Implemented email marketing strategies to drive engagement & sales on key products. Provided exceptional customer service to clients via phone and email. Drove & improved client spending, cross-sold, and up-sold other company services and product. Utilized strong communication skills to ensure customer satisfaction. Customer service officer Telcom satellite Tv - Nigeria Managed my team for effective customer service delivery Collaborated with team members to achieve customer service goals. Managed and resolved customer complaints and concerns. 11/2019 - 03/2021 10/2018 - 09/2020 Relate with the clients to ensure there orders were well received. Identified and partnered with corporate bodies for sponsorship, and promotion. Training and Certifications s Diploma in customer service and telemarketing 2015 Video editing and content creation 2023 Business strategy training 2024 Education Bachelor of Arts:Entreprenueral and business management. National open university of Nigeria 2016