Onyinyechi Chinedu

ONYINYECHI CHINEDU Location: Abuja, Nigeria-- | http://linkedin.com/in/onyinyechi-chinedu-2a946220a PROFESSIONAL SUMMARY Highly organised, professional proactive and detail-oriented Executive Assistant with over [6] years of experience in supporting C-suite executive-level support and social media management. Detail-oriented and highly organised Assistant with experience in CRM management, client communication, data entry, and data organisation. Adept at streamlining processes to improve efficiency and accuracy. Skilled in handling large datasets, maintaining client relationships, and ensuring smooth operations in fast-paced environments. Proficient in CRM Software, Microsoft Office Suite, and data management tools.Adept at managing complex calendars, coordinating projects, and enhancing brand presence through strategic social media initiatives. Committed to providing exceptional support to the Executive Director and contributing to the success of a forward-thinking mental health start-up. Highly skilled in managing calendars, coordinating international travel, and handling confidential correspondence. Proven ability to streamline office operations, facilitate executive communications, and execute special projects with efficiency. Adept at maintaining discretion, professionalism, and a proactive approach in supporting organisational goals. SKILLS Customer Relationship Management | Fluent English communication [reading, writing, speaking] | Excellent time management, organisational, multitasking, and decision-making skills | Proficient in Google Suite, Microsoft Office [Word, Excel, PowerPoint, Outlook], Skype, Slack, Trello, Asana | Strong research skills and ability to stay updated on trends | Data analysis and records management | Ability to work independently and remotely | Executive-Level Administrative Support | Social Media Management and Content Creation | Project Coordination and Execution | Research and Data Analysis | Event Planning and Logistics | Exceptional Communication and Interpersonal Abilities | Familiarity with Social Media Analytics Tools | Discretion and professionalism when handling confidential | Calendar Management | Data Management and Entry | Meeting Management | Experience in financial and operations | Experience in software/SaaS and B2C | Social Media Management | Lead Generation | Proficiency in CRM Software | Data Management | Data Entry EDUCATION UNIVERSITY OF ABUJA Bachelor of science (Biological science) WORK EXPERIENCE HARMONY HAVEN MINDFUL MOMENTS Jan. 2022 – June 2024 Executive Assistant to CEO Sep. 2015– Dec. 2019 ● Managed the Executive Director’s calendar, scheduled meetings, and prioritized tasks to ensure efficient time management. ● Prepared and organised documents, reports, and presentations, ensuring accuracy and timeliness. ● Handled correspondence and communication on behalf of the Executive Director, maintaining a high level of professionalism. ● Managed CRM inbox, ensuring timely and accurate responses to client inquiries, leading to a 40% increase in client satisfaction. ● Qualified clients based on set criteria, facilitating more effective sales strategies and improving conversion rates by 40%. ● Performed accurate data entry for client records, maintaining up-to-date and error-free databases. ● Organised and maintained large datasets, enabling easy access and analysis for management and decision-making processes. ● Assisted in generating reports and presentations from organised data sets.. ● Collaborated with team members to streamline data entry and CRM processes, reducing errors and processing time by 25%. ● Developed, curated, and managed content across various social media platforms, focusing on mental health topics. ● Monitored social media channels and engaged with followers to enhance brand presence and foster community engagement. ● Analysed social media performance metrics, reported findings to the Executive Director, and recommended strategies for improvement. ● Assisted in coordinating and executing special projects and initiatives as directed by the Executive Director. ● Collaborated with team members and stakeholders to ensure project timelines were met and objectives achieved. ● Conducted research on industry trends, competitors, and potential business opportunities to support strategic decision-making. ● Compiled data and provided insights to the Executive Director, contributing to informed business strategies. ● Organised and coordinated company events, meetings, and off-site activities, managing all logistics including venue selection and attendee communication. ● Ensured events were executed smoothly and professionally, reflecting the company’s brand and values. ● Assisted with travel arrangements and itineraries for the Executive Director and other team members, ensuring seamless travel experiences. ● Maintained a high level of confidentiality and professionalism in all interactions, handling sensitive information with discretion. TEXOMA LAKE RENTAL Administrative Assistant March 2023-April 2024 ● Provided administrative support to multiple departments, handling a variety of tasks including data entry, file management, and correspondence. ● Assisted in the preparation of marketing materials and company newsletters. ● Coordinated travel and accommodations for staff attending conferences and training sessions. ● Supported the HR department with recruitment activities, including scheduling interviews and processing new hire paperwork. ● Managed and updated the company’s CRM system, ensuring accurate and up-to-date client information. ● Conducted data entry tasks with a high degree of accuracy, maintaining the integrity of client information across multiple platforms. ● Assisted in the organisation and analysis of data sets, helping to identify trends and opportunities for business growth. ● Maintained CRM databases, ensuring client information was current and easily accessible. ● Supported the sales team by qualifying leads and preparing client-facing documents. WALDORF SCHOOL June 2022 – Sep. 2023 Virtual Assistant ● Provided remote support to educational staff across various time zones, ensuring effective communication and coordination. ● Managed academic resources and supported curriculum collection systems. ● Utilised Google Suite, Microsoft Office, Skype, Slack, Trello, and Asana to coordinate projects and maintain efficient workflow. ● Conducted educational research and critically evaluated academic resources for relevance and effectiveness. MONIEPOINT Administrative Assistant Jan.2022-Nov. 2023 ● Supported the Vice President with administrative tasks, including calendar management, meeting coordination, and travel arrangements. ● Prepared expense reports and maintained accurate records of expenditures. ● Assisted in the planning and execution of corporate events and meetings, ensuring smooth logistics and timely communication. ● Conducted research and compiled data for special projects and presentations. ● Managed office supplies and equipment, ordering as needed to maintain inventory levels. ● Handled incoming calls and inquiries, providing information and directing to appropriate contacts as necessary. RADIANT WELLNESS June 2022 - July 2023 Social Media Manager and Copywriter ● Develop and implement comprehensive social media strategies across platforms including Facebook, Instagram, Twitter, and LinkedIn, resulting in a 40% increase in engagement and 45% growth in follower base within 7 months. ● Create high-quality, SEO-optimised copy for websites, blogs, social media posts, and email campaigns, enhancing brand awareness and driving organic traffic by 20%. ● Collaborate with the design team to manage the visual content creation process, ensuring all materials align with brand guidelines and are optimised for user engagement. ● Utilise WordPress to manage and update website content, improving user experience and ensuring seamless integration of multimedia elements. ● Track and analyse campaign performance metrics using tools like Google Analytics and Hootsuite, providing actionable insights that contributed to a 40% increase in overall campaign ROI. ● Successfully led a social media rebranding project that increased brand consistency and resulted in a 25% improvement in brand recognition. STONE GREENN SWIFT SUPPLIES AND SERVICES LTD Executive Assistant to COO Feb. 2018-Nov. 2023 ● Managed calendars, scheduled meetings, and coordinated travel for the COO and executive team. ● Screened and prioritised correspondence and emails. ● Prepared and edited presentations, reports, and correspondence. ● Handled sensitive information with confidentiality. ● Improved office efficiency by implementing new organisational systems. ● Facilitated communication between executives, departments, and external parties. ● Supervised and mentored junior administrative staff. ● Coordinated quarterly board meetings, prepared agendas, took minutes, and followed up on action items. ● Implemented a digital filing system, significantly reducing paper usage. ● Provided leadership and support for a 4-year business plan,incorporating the financial impacts of the company strategies. ● Toke ownership of the board meeting preparation process. ACHIEVEMENTS ● Successfully coordinated a major company event attended by over 500 participants, receiving positive feedback for organisation and execution. ● Implemented a cost-saving initiative for office supplies, reducing expenses by 25% annually. ● Developed a comprehensive onboarding manual for new administrative staff, improving training efficiency and consistency. ● Led a cross-functional team in a project to upgrade office technology, resulting in enhanced productivity and user satisfaction. ● Awarded "Employee of the Year" for exceptional performance and contributions to the executive team's success. CERTIFICATION ● CERTIFIED EXECUTIVE ASSISTANT (CEA)[International Association of Administrative Professional (IAAP)] ● PROJECT MANAGEMENT PROFESSIONAL (PMP) Issued by Project Management Institute (PMI) ● MICROSOFT OFFICE SPECIALIST (MOS) CERTIFICATION ● PROFESSIONAL IN PROJECT MANAGEMENT(PPM) [Issued by Global Association for Quality Management (GAQM)] ● NIGERIA YOUTH SERVICE CORPS (NYSC) ● NIGERIA NATIONAL PETROLEUM CORPORATION TALENT MANAGEMENT INTERESTS Reading | Watching documentaries | Research | Volunteering | Travelling | Talking to people