Onyinyechi Asobie

ASOBIE ONYINYECHI Virtual Assistant | Customer Support Specialist | Inside Sales | Lead Generation & Calendar Management | SDR | Appointment Setting. SUMMARY Driving customer success through strategic sales execution and operational precision, I bring over 3 years of experience supporting growth across fintech, technology, and service-based sectors. I specialize in managing client relationships, optimizing workflows, and turning customer interactions into measurable business outcomes. With proven expertise in CRM systems like HubSpot, Salesforce, and Pipedrive, I maintain a 98% First-Contact Resolution rate and streamline processes that boost team productivity and client retention. Known for my reliability, adaptability, and results-focused mindset, I thrive in fast-paced, remote-first environments where excellence and efficiency meet. SKILLS  Communication & Conflict Resolution  Lead Generation  Remote Sales Operation  Calendar & Email Management  Data Entry & Document Preparation  Customer Relationship Management (CRM)  Cold Outreach & Follow-Up Strategy  Appointment Setting & Scheduling WORK EXPERIENCE Customer Service Representative Moremonee Microfinance Bank – Remote        Respond to and resolve 500+ daily customer inquiries across digital channels and maintain a 98% satisfaction rate through empathetic, solution-focused support. Onboard new customers with step-by-step guidance, ensuring 100% successful adoption and improving retention by 25%. Monitor and escalate billing issues with internal teams for timely resolution, reducing customer churn by 15%. Gather and analyze customer feedback to identify trends, driving a 20% improvement in user experience. Maintain detailed CRM records (HubSpot, Salesforce) for accurate tracking and efficient follow-up. Reduce average response time by 30%, resulting in faster ticket resolution, higher customer satisfaction, and improved overall support efficiency. Recommend automation tools that cut manual tasks by 30%, reducing response time by 30% and boosting overall team efficiency. Human Resource / Administrative Officer Mendos Clean Limited - Lagos Nigeria   June 2024 - Present August 2023 – May 2024 Oversaw daily HR and administrative operations, including record-keeping, leave tracking, and policy compliance, ensuring smooth organizational work-flow. Managed vendor sourcing, negotiation, and performance, achieving a 15% reduction in expenses through structured procurement and contract optimization.     Supported end-to-end recruitment, from job posting and candidate screening to interview coordination and onboarding, reducing hiring time by 20%. Utilized Google Sheets and Excel to maintain staff data, process payroll, and track attendance and performance metrics, improving payroll accuracy and reporting speed by 25%. Coordinated inventory management and office supplies, ensuring cost efficiency and timely procurement. Served as a liaison between management and staff, resolving internal issues and strengthening communication across teams. Ensured secure handling of confidential HR records and payroll data, maintaining compliance with data protection standards. Business Support Analyst Telnet Nigeria Limited - Lagos Nigeria September 2022 - June 2023  Outcome-focused professional with a background in customer and project management. Played a key role in enhancing business support operations, elevating team performance, fostering customer loyalty, and establishing strategic partnerships. Proficient in contract management, invoicing, budget preparation, and maintaining office supplies. Adept at cultivating and sustaining robust working relationships. ● Contract Management: Led the handling of contracts, amendments, renewals, approvals, and collaborated with Support Partners in Sourcing & Vendor Management. ● Invoicing and Budget Preparation: Contributed to efficient work flow by providing support in invoicing and budget preparation. ● Office Administration: Managed office files in both electronic and hard copies, ensuring organized and accessible documentation. ● Inventory Management: Maintained an up-to-date inventory of office supplies and efficiently managed orders. ● Procurement: Monitored order processing and ensured prompt processing of invoices. ● Relationship Management: Developed and sustained strong working relationships with internal and external clients, contributing to a positive collaborative work environment. EDUCATION Abia State University – Uturu, Nigeria Bsc, Sociology September 2016 – September 2020 Certifications  Virtual Assistant - ALX Africa | 2024  Virtual Assistant - Digital Witch | 2024  Accelerated Jobberman Soft Skills Training - Jobberman | 2023  Inventory Management - HP LIFE | 2022. LANGUAGES English - Expert. 