Onyinye Vivian Onyibor

ONYINYE VIVIAN ONYIBOR - |-| Lagos, Nigeria. PROFESSIONAL SUMMARY Experienced Sales Representative with over 5 years of demonstrated success in driving revenue growth and expanding client portfolios, Proven ability to exceed sales targets through strategic prospecting, relationship building, and effective closing techniques in SAAS and physical products. Proficient in understanding client needs and delivering tailored solutions to optimize their business outcomes. Competent at leveraging market insights and product knowledge to identify opportunities and position offerings. competitively. Skilled in building and maintaining long-term client relationships, earning trust, and fostering loyalty. A results-oriented professional committed to continuous improvement and delivering exceptional value to both clients and the organization. RELEVANT SKILLS Communication Skills, Negotiation Skills, Prospecting and Lead Generation, Relationship Building, Closing Skills, Product Knowledge, Time Management, Adaptability, Resilience, CRM Software Proficiency like Team management, Calendly, Google suite, Digital Channel and Retails( DCR), OneDrive. Hubspot. WORK HISTORY Dowell Research UK Limited. Sales Executive. Jan. 2024 - Till date ● Educate and articulate the advantages and functionalities of software offerings tailored to our target business clientele. ● Utilize market analysis and user input to drive product enhancement initiatives within the company. ● Formulate tactics for marketing software solutions to prospective clients and enterprises. ● Address client queries and offer assistance pertaining to our software suite. ● Craft and deliver compelling presentations highlighting our software services. ● Made outbound sales calls and set appointments with client's for software presentations and demonstrations. ● Consistently recorded daily activities in my work log using the Team Management software. Tradelink Connections. Sales representative Jan 2024 - March 2024 ● Engage potential clients, presenting company's marketing solutions. ● Understand client needs, propose customized marketing strategies. ● Communicate benefits of partnering with Tradelink Connections for business growth. ● Build and nurture client relationships, ensuring satisfaction. ● Contribute to expanding client base and establishing long-term partnerships. Transsion Holdings (Infinix Mobile) Sales representative Aug 2020- Dec. 2023 ● Market and sell a diverse range of Infinix smartphone models, utilizing market surveys, referrals, and social media platforms to generate leads. ● Actively grow the customer base through effective referral programs. ● Guide customers in selecting appropriate brands and models that align with their budget and requirements. ● Offer compelling recommendations tailored to individual customer needs. ● Compile and submit sales reports regularly, providing insights at the end of each working hour through Digital Channel and Retails(DCR) ● Achieved 80% of sales targets annually, in accordance with the Key Performance Indicator (KPI) policy, encompassing specific targets for various models, including high-end models. ● Serve as a liaison between the company and customers, facilitating communication and ensuring customer satisfaction as the intermediary between the brand and end users.. Xiaomi Company Sales promoter/ Customer support Agent Jul 2018-Jul 2020 ● Recorded customer interactions and feedback systematically. ● Gathered comprehensive customer information, including photos, names, and contact details, to facilitate precise data analysis for the company. ● Promoted and facilitated sales of various Xiaomi phone models, such as Redmi and MI series, both to direct customers and through referrals. ● Assisted customers in selecting suitable brands and models, as well as configuring devices for ease of use. ● Presented detailed reports on customer feedback and sentiments. ● Managed and resolved customer complaints efficiently. ● Demonstrated unwavering commitment to ensuring customer satisfaction. ● Handled a high volume of over 50 calls daily from both individual customers and businesses seeking further information about the product. EDUCATION Federal Polytechnic Oko Anambra state Higher National Diploma (HND): Mass Communication- Federal Polytechnic Oko Anambra state National Diploma (ND): Mass communication- TRAINING AND CERTIFICATIONS Learn to Live Business School Customer Relationship management Android Mobile Certification Android Expert National Youth Service Corps(NYSC) Certificate. Software Training • Software tools like OneDrive, Google suite, Dropbox, Customer Relation Management (CRM)tools like Team management , Hubspot. Business management tools: Slack Trello, calendly, Pick Time, Monday.com, Digital Channel and Retail (DCR), Apollo.io, UDEMY • Master course in Customer Relationship Management (CRM) 5.0 Ultimate Microsoft Office: Excel, Word, PowerPoint & Access COURSERA Sales and CRM overview. Foundation of project management.