Onyinye Ubah

ONYINYE FAVOUR UBAH​ Surulere, Nigeria | - |- PROFESSIONAL SUMMARY Detail-oriented and highly organized Virtual Assistant with expertise in administrative support, email and calendar management, social media oversight, and research. Proficient in handling multiple tasks efficiently, utilizing tools such as Microsoft Office, Google Workspace, and project management software to optimize workflows. Adept at providing seamless support to executives and teams, ensuring productivity and streamlined operations. EDUCATION SRM University Chennai, India Bachelor of Commerce (B.Com) | Graduated: 2015 Grade: First Class with Distinction Madras Christian College, India Master of Commerce (M.Com) | Graduated: 2017 Grade: First Class EXPERIENCE Fevata Travels | Remote Virtual Assistant | Jan 2023 – Feb 2025 ●​ Managed over 50+ daily email inquiries, ensuring 99%+ response accuracy and timely client communication. ●​ Hosted 10+ engaging webinars, increasing brand awareness and driving 15%+ growth in customer inquiries. ●​ Transfered and input data across spreadsheets with 100% accuracy and reliability. ●​ Process large volumes of data efficiently. ●​ Developed and executed social media strategies across Instagram, Facebook, and TikTok, boosting engagement by 35%. ●​ Conducted industry research to enhance social media campaigns, leading to a 20% improvement in customer retention. ●​ Created and maintained structured spreadsheets, improving data analysis efficiency by 30%.​ ●​ Scheduled and coordinated 100+ meetings and appointments, ensuring zero scheduling conflicts. ●​ Implemented a digital filing system that improved document retrieval speed by 40%. ●​ Researched and compiled client resources, reducing project turnaround time by 25%. MODIGI Consult | Remote Executive Assistant | Jan 2019 – Dec 2022 ●​ Provided high-level administrative support, including report preparation and meeting transcription. ●​ Managed executives' calendars, scheduled meetings, and coordinated appointments. ●​ Developed and delivered PowerPoint presentations for webinars and company events. ●​ Oversaw and optimized social media platforms (Facebook, Instagram, TikTok) to enhance engagement. ●​ Leveraged Microsoft Office Suite and Google Workspace for document creation and collaboration. ●​ Conducted research to assist executives in decision-making and strategy development. ●​ Prioritized multiple projects, ensuring deadlines were met efficiently. Ministry of Commerce | NYSC Administrative Assistant | March 2018 - March 2019 ●​ Provided administrative support, including document preparation, filing, and data entry. ●​ Managed official correspondence, drafted reports, and handled email communications. ●​ Assisted in scheduling meetings, preparing agendas, and taking meeting minutes. ●​ Coordinated with different departments to ensure smooth office operations. ●​ Maintained and updated records, ensuring compliance with government policies. ●​ Assisted in organizing trade and commerce-related events and conferences. ●​ Conducted research and compiled data for reports and presentations. ●​ Supported procurement and inventory management processes. PROJECT EXPERIENCE The Genius Agency​ Writer | Feb 2022 – Aug 2022 ●​ Authored articles on various topics, including personal development, motherhood, and baby care. ●​ Conducted research to ensure content was accurate, engaging, and well-structured. VOLUNTEER WORK Teach a Child a Skill Initiative - Part of a team involved in teaching 100 children different skills including liquid soap making, People with Disability: Long walk awareness for people with disability, teaching how to make society help them in the form of building ramps in major buildings to help accessibility. SKILLS CRM & Customer Support: Zendesk, Monday, Wix Project Management: Airtable, Notion, Asana, Trello Communication & Collaboration: Slack, Google Workspace Design & Scheduling: Canva, Calendly General Proficiency: Microsoft Office Suite, Google Suite Soft Skills: Effective communication, active listening, time management, problem-solving, adaptability REFERENCE Available on Request