ONYINYE IFEOMA IBETO
Lagos, Lagos State Nigeria.
Mobile:-, Email:-
PROFESSIONAL SUMMARY
Experienced professional with over 4 years of diverse experience in telesales and marketing, Personal Assistant, Administrative Support and Customer Support. Proficient in providing personalized assistance. Possessing a proven track record of success in sales, adept a building rapport with clients. Recently completed supporting courses in Virtual Assistant, Customer Support. Dedicated to delivering exceptional Service and Support to clients with a strong commitment to efficiency and professionalism. Seeking opportunities to leverage expertise and training to make a positive impact in a dynamic virtual support and customer service role.
WORK HISTORY
07/2017 – Present
07/2014- 06/2017
SKILLS AND INTEREST
Sales/Customer Representative
Ruddyke Industries lmtd, Lagos.
Responsibilities
Provides outstanding assistance to over 800 customers over the years contributing to a 25% increase in positive customer reviews through a customer- centered service approach.
Ensure that goods delivered to customers are good and complete.
Introduced new marketing and sales strategies
Informing customers about new products.
Provide accurate, valid and complete information by using the right methods.
Manage large amount of incoming calls.
Generate sales lead.
Administrative Support
Wine Company, Lagos.
Responsibilities
Managed correspondence, scheduling appointments and organizing files.
Prepared reports and other documents.
Build relationship with customers' accounts through open and interactive communication.
Assisted manager and executives with various tasks including travel arrangements and meeting coordination.
Maintained databases and records accurately.
Interacted with clients and visitors providing information and assistance.
Handled incoming phone calls.
Customer Service
Telemarketing
Data Entry
Microsoft Office
Google Suite
Virtual Assistant
CRM Softwares eg Hubspot
Appointment Setting/scheduling
Cold Calling
File Organisation
Email Management
EDUCATION
Bachelors of Science(Computer Science)
Anambra State University, Uli
Anambra State, Nigeria. 2010/ 2011
West African Examination Council
New Era Model Secondary School,Uruagu Nnewi
Anambra State, Nigeria. June 2007
CERTIFICATIONS
On Demand IT Skills (DIGITAL WITCH)
01/04/2024
Number: DWSC01637
International Project Management Professionals
04/2013
Number: 000592
