Onyinye Gift Osuji | Freelancer Resume

ONYINYE OSUJI Abuja, Nigeria | - Linkedin |-SUMMARY A results-driven Virtual Assistant with over 5 years of experience, specializing in Airbnb co-hosting, customer service, and executive support. Highly skilled in managing day-to-day operations for short-term rentals, including property management, property search and analysis, calendar and pricing synchronization across PMS platforms, guest communication, lead generation, and data entry. Recognized for consistently delivering exceptional customer experiences, efficiently handling guest and client inquiries, and significantly improving satisfaction and retention. Proficient in leveraging tools to streamline operations and support informed decision-making. EDUCATION National Open University – Abuja, Nigeria BSc in Criminology and Security Studies February 2018 – March 2023 WORK EXPERIENCE Virtual Administrative Assistant | Customer Support April 2024 - April 2025 Willpen Solutions – Remote ● Expertly managed executive calendars, coordinated virtual meetings, and organized over 100 weekly emails using Google Workspace and Calendly, improving scheduling efficiency by 100% and reducing missed appointments by over 80%. ● Resolved over 95% of client inquiries within 24 hours via email and live chat, leveraging tools like HubSpot and Slack to streamline support workflows and increase client satisfaction to 100%. ● Created and scheduled branded content for Instagram and Facebook using Buffer, executing a weekly content calendar that led to over 98% boost in follower engagement and improved online visibility. ● Monitored project timelines using ClickUp and delegated tasks across 3 internal departments, ensuring alignment on deliverables and achieving a 95% on-time task completion rate. ● Conducted in-depth market and competitor research, prepared executive summaries, and managed client communications, contributing to over 95% fast response time on proposals. Airbnb Co-Host | Listing Agent | Virtual Assistant January 2021 - March 2024 Febson Group Of Companies – Remote ● Delivered excellent customer service to guests during their stay, which led to 100% 5-star reviews and significantly enhanced guest retention. ● Managed and updated over 10 property listings across Airbnb and other platforms, increasing visibility by over 95% and driving more inquiries. ● Successfully handled check-ins and check-outs smoothly, improving day-to-day operations and ensuring a 100% hassle-free guest experience. ● Responded quickly to over 100 daily guest messages and booking requests, helping achieve a 100% response rate and improving booking success by over 98%. ● Scheduled cleanings and handled maintenance issues quickly, reducing guest complaints about property conditions by 30%. ● Handled bookings, managed reservations, and ensured accuracy in the payment process, contributing to over 90% decreased booking mistakes. ● Improved listing descriptions to better showcase features and amenities, which boosted guest interest and booking inquiries by over 95%. Airbnb Arbitrage Expert and Property Finder | Data Entry Expert April 2021 - December 2023 Digital Hospitality Hub – Remote, Nigeria. ● Researched and recorded detailed property information into CRMs and Google Sheets, identified over 100+ profitable properties for short-term rentals on platforms like Airbnb, VRBO, Booking.com, and Furnished Finder. ● Kept property records organized and 100% up to date, including locations, rent prices, and occupancy data to ensure reliable and accurate listings. ● Monitored performance metrics like occupancy rates, pricing, and market trends using AirDNA and other tools, which improved tracking accuracy by 100%. ● Handled lease and sublease details, securing 20% discounts on over 20+ properties through negotiation and proper documentation. ● Consistently updated property sheets and CRM to support smooth teamwork and 100% timely client updates. ● Received positive client feedback for keeping data 100% accurate and helping the team maintain over 95% satisfaction rate. Customer Service Representative | Administrative Assistant February 2013 - June 2018 Obon Technologies – Abuja, Nigeria ● Skillfully built and maintained positive client relationships, contributing to over 90% improved customer retention and word-of-mouth referrals. ● Provided prompt and friendly customer support via phone, email, and in person, successfully resolving customer inquiries and issues with a 95% satisfaction rate. ● Managed schedules, organized emails and internal documents, and supported daily administrative operations to ensure a 100% smooth workflow. ● Created and posted engaging social media content across platforms to boost member engagement and brand visibility by over 98%. ● Supervised timelines for internal projects, delegated responsibilities to staff, and ensured all tasks were delivered on time. ● Handled outbound and inbound sales calls, answered product inquiries, and followed up with leads and this increased conversion rate by over 85%. ● Processed customer orders, tracked deliveries, and maintained 100% accurate client records in CRM systems. CERTIFICATIONS Master Class Training in Short-Term Rentals and Virtual Assistant https://drive.google.com/file/d/16r9UwxvpIt1dWJJDKpC_XnkLANFndGi7/view?usp=drive_link February 2025 Customer Relationship Management (Hire Remote Africa) https://drive.google.com/file/d/1MBCIG6-f3ShIQVmCzVV44nIUZU4vzjNQ/view?usp=drive_link June 2024 Fundamentals of Virtual Assistant ( Virtual Click Support) https://drive.google.com/file/d/1KB44zppO7c_PRVmD8gKesCv7E5ZtJI_Y/view?usp=drive_link October 2024 SKILLS Leadership Skills Problem-Solving Google Workspace Email Management Online Chat Support Airbnb Hosting & Cohosting Excellent Communication Skill Attention to detail and accuracy Canva Trello Asana Notion Hubspot Click Up Virtual Assistant Calendar Scheduling AirDNA Zillow Pricelabs Data Entry MailChimp Web Research Lead Generation Customer Service