Onyinye Esther Ifechukwu

ONYINYE IFECHUKWU Awka, Anambra State, Nigeria- --Executive Virtual Assistance || Customer Service and Business Management || Administration || Operations ||Sales And Marketing. PROFESSIONAL SUMMARY Versatile, detail-oriented Executive Virtual Assistant and customer service professional with over 5 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Providing seamless support to ensure the smooth operation of your executive team, strive to go above and beyond to achieve success, while making acceptable innovations where needs call. Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Skilled in offering exceptional organizational/administrative, fast-paced typing, good and effective communication. RELEVANT SKILLS Executive Virtual Assistant/Administrative Duties ● Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, Zoho, HubSpot, monday.com, Google Suite, etc. ● Communicate innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records. ● Ensure office equipment runs smoothly and properly and manages the applicable inventories, orders/replaces equipment, and supplies. ● Create a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked. ● Maintain a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders. ● Good knowledge of report writing, research, and recommending efficient and industry-related findings. ● Perform other administrative duties, data management, and support to enhance the smooth running of the office. Customer Service ● Effectively manage contract, achieving customer's expectations and 40% ● Upsell Achieved Built -back customer trust, achieved vendor of choice from 30% - 60% engagement ● Provide outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations. ● Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude. ● Coordinate outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. SALES & MARKETING ● Collaborate with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue. ● Strong knowledge of various email marketing tools: birdsend, Sendinblue, Mailchimp, Keap, etc. ● Reach out to leads, increase and build a pipeline of prospective customers and manage interface. ● Upsell customers through the recommendation of products that meet their specific needs RESEARCH ● Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently. WRITING ● Skilled at writing various business correspondences such as internal and external letters, reports, and memorandums that facilitate the effective flow of information within and outside the organization. Business Growth ● Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships. ● Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. Leadership and Management ● Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. Communication ● Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. WORK HISTORY 06/2023 to Current Executive Virtual Assistant Favorite Jessy and Co Ltd. 12/2023 to 03/2024 Sales /Marketing /Business Dev. Manager Onyitex Clothings Ltd. 05/2022 to 01/2024 Executive Assistant Chuks Harris Consults EDUCATION Bachelor of Science: Food Science and Technology Michael Okpara University, Umudike - Abia State National Diploma: Food Science and Technology Federal Polythecnic Oko, Anambra State. TRAINING AND CERTIFICATIONS Leadership /Management Training ● Crucial Conversation, Team Leader Program ● Customer Relation Management (CRM) ● IT Basics, Computer Fundamental Udemy ● Professional Diploma of Virtual Executive Assistant ● Customer Support Skills ● A Mini-Course on Time Management LinkedIn ● Buildind Rapport with Customer ● Cross-Cultural Communication Skill ● Customer Service Foundation ● ProblemSolving Troubleshooting ● Serving Customer Using Social Media Other Training ● Diploma in Desktop Publishing ● On Demand I T Skills ● Virtual Assistant Proffessional (DEXA) ● Social Media Management ● Mobile Graphics, Social Media Tools ((Whatsapp, Facebook, Instagram, Twitter, Telegram) Usage and Automation AWARDS & RECOGNITIONS ● Award Recipient, National Youth Service Corps(NYSC) Member, Anambra State, 2023 (Achieved measurable state, 2023 (Achieved measurable youth empowerment and inclusiveness.