Onyinye Blessing Justice Dike

ONYINYE BLESSING JUSTICE-DIKE Abuja, Nigeria Virtual Assistant | Administrative Support | Customer Support PROFESSIONAL SUMMARY Detail-oriented Virtual Assistant with experience supporting business operations, customer communication, scheduling, CRM management, and administrative tasks for remote teams and growing businesses. Skilled at organizing workflows, managing inboxes and calendars, maintaining accurate records, and ensuring daily tasks are completed efficiently. Experienced with tools such as Google Workspace, Trello, HubSpot, Zendesk, Slack, and Microsoft Office to support communication, organization, and team coordination. Reliable, organized, and comfortable working independently in fast-paced remote environments. CORE SKILLS • Virtual Assistance • Administrative Support • Email & Inbox Management • Calendar Management & Scheduling • Customer Support • CRM Management • Data Entry & Record Keeping • File & Document Organization • Task Coordination • Communication Support • Google Workspace • Trello & Workflow Management TOOLS & SOFTWARE • Google Workspace (Docs, Sheets, Drive, Calendar) • Microsoft Word, Excel, PowerPoint • Trello, Asana, Monday.com • HubSpot, Zendesk, Freshdesk • Slack, Zoom, Calendly PROFESSIONAL EXPERIENCE Virtual Assistant Freelance Virtual Assistant | Remote 2025 – 2026 | Digital witch Community • Managed email inboxes by organizing messages, responding to inquiries, and tracking important follow-ups • Maintained calendars, scheduled meetings, and coordinated appointments across different time zones • Organized business files and documents using Google Drive for easier access and workflow management • Assisted with project and task coordination using Trello and Monday.com • Created reports, spreadsheets, and documents to support administrative operations • Performed accurate data entry and maintained updated records • Supported Customer Support Assistant Freelance Customer Support Assistant | Remote 2024 – 2025 | Digital witch community • Responded to customer inquiries through email and chat in a professional and timely manner • Logged and monitored customer issues using support and CRM systems • Maintained accurate customer information and updated records when needed • Followed up on pending issues to improve customer experience and response time • Assisted customers with basic troubleshooting and general support questions • Communicated clearlyer satisfaction • Supported communication between customers and internal teams EDUCATION Bachelor of Science in Economics University of Abuja — 2024 Microsoft Office Certification Umahadex A-Z IT Solution IT Skills Training Certificate Digital Witch Customer Representative Fundamentals Coursera Technical Support Fundamentals Coursera AVAILABILITY Remote