Onyiba Blessing Ebere

. . ONYIBA BLESSING EBERE Abuja, FCT, Nigeria - - in/blessing-onyiba-65b087311 SUMMARY A Knowledgeable dedicated Virtual Assistant with a proven track record of providing administrative support to Individual, Companies and businesses. Proficient in CRM tools, managing schedules, handling correspondence, conducting research, and performing various tasks to enhance efficiency and productivity. Skilled in utilizing a range of communication and project management tools to ensure seamless operations. Dedicated team player with excellent organizational and time management skills, committed to delivering high-quality results in a fast-paced virtual environment. EXPERIENCE Virtual Medical Assistant Well Life Hospital November 2023 - Present, Remote • I Verified patient information by interviewing, recording medical history. • I Secured patient information and maintained patient confidence. • I Monitored office inventory and supplies, promptly ordering low stock items.. • I Provided prescription and drug refill information to pharmacies, enabling pharmacists to dispense drugs requiring prescriptions. • I Captured healthcare users' payment and contact information to allow billing for services rendered. • I Executed basic and administrative tasks to support patient care under supervision of medical specialists. Customer Care Representative Zubis Engineering Company January 2024 - May 2024, Abuja (Remote) • I Used an empathetic and friendly tone when dealing with customer issues and complaints, helping to defuse conflicts and maintain customer satisfaction. • I Used virtual communication methods to contact customers, including live chat, email, phone and occasional post. • I Employed excellent analytical skills to assess and successfully identify customer needs. • I Made timely and well-received changes to customers insurance policies. • I Used excellent and efficient problem-solving skills to address and resolve complex customer issues. • I Maintained engaging conversation with customers to build relationships and upsell further products. Lead Generator August 2023 - January 2024, Abuja Vinny Real Estate Company • I Phoned leads from referrals and telemarketing lists and asked appropriate questions to determine their needs and requirements. . . • I Cultivated lucrative relationships with customers by using active listening, strong communication and exemplary issue resolution skills. • I Identified valuable leads through several key methods, including social media, networking events and targeted marketing. • I Planned and developed winning strategies to increase sales, expand territories and boost market positioning. • I Surpassed sales and customer service targets, consistently exceeding established KPIs(Key Performance Indicator). Virtual Administrative Assistant May 2023 - October 2023, Remote Beluxe Cooperative LTD • I Performed administrative tasks, document management and report development for interdepartmental use. • I Schedule Meetings and event. • I Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management. • I Managed the company emails. • I Efficiently used the CRM tools. • I Utilized excellent communication and interpersonal skills to liaise effectively with international clients and customers. Claims Representative Health Care International October 2022 - March 2023, Abuja • I Sought missing information and clarifications from clients to facilitate claim progression and settlement, recording provided data for future reference. • I Gathered information from clients, insurers and partners to assist with valuation and cost calculations for accurate settlement payments. • I Scheduled appointments with appraisers and examiners to value submitted claims and calculate appropriate compensations to policyholders. • I Examined claim evidence against company guidelines and procedures to determine suitable outcomes for submitted claims, informing approval or rejection decisions. • I Facilitated recovery of monies paid out fraudulently by seeking advice and assistance from solicitors on redress mechanisms. • I Retrieved claim records to verify policyholder information and coverage before processing claims. Data Entry Administrator May 2022 - August 2022, Ondo State KC Global Enterprise • I Organized files, faxed reports and scanned documents into document management system. • I Created and maintained spreadsheets using Excel. • I Identified errors in data entry and related issues, reporting to supervisors for resolution. • I Created and maintained company records and used software to review and monitor data. • I Compared source documents to verify accuracy of data. • I Organized and updated document management systems to improve audit and reference processes. EDUCATION . . Bachelor Of Science In Nursing Achievers University Owo • Ondo state Nigeria • 2020 CERTIFICATIONS Building Rapport With Customer Linkedin Learning • 2024 SKILLS • Organization • Email Marketing • Invoicing • Customer Services • Calendar Management • Medical terminology • Sensitive information handling • Product management • Bookkeeping • Team orientated • Scheduling • General administration • Appointment management • Diary management • Supply sourcing and ordering • Database management • Processing invoices, sales orders purchase orders • Expense management • Financial report writing • Travel arrangements • Data Entry • Microsoft Office Suite • Taking minutes • Organized multitasker • Proofreading documents