Onyiagha Daniel

ONYIAGHA IFEANYI DANIEL No 20 Alhaji Olakunle Street off Ijesha tedo, surulere lagos. Tel: - / - Mail-PROFESSIONAL SUMMARY A dedicated, passionate, and driven professional skilled in sales and customer service management, facility administration, office administration and personnel administration with about 2 years of experience in customer service which spans across customer satisfaction, customer interaction and customer experience. He is a fast-learner and is capable of working with little to no supervision in stable or dynamic environments where individual competences are of great importance. CORE COMPETENCIES ❖Interpersonal communication ❖ Human resource development ❖Tech savvy (including Microsoft office proficiency) ❖ CRM knowledge ❖Organizational skills ❖Impressive innovative and problem-solving skills ❖ Excellent proactive team player ❖ Excellent written and verbal communication skills ❖ Practical knowledge of ethical conduct ❖Fast-learner ❖Time management skills EXPERIENCE ❖ ACCESS BANK PLC Contact Center Agent (August 2024 till December 2024) ● ● ● ● ● ● Responding to customer inquiries: Handling incoming customer emails, answering questions about products, services, policies and resolving issues, Problem solving: Addressing customer complaints, issues or enquiry, providing accurate and timely solution through email communication Providing product/service information: Offering detailed information about products or services, including pricing, features and availability. Escalation Management: Escalation complex issues or unresolved problems to higher-level support or specialized departments if necessary. Documentation and reporting: Keeping detailed records of customer interactions, issues, and resolutions for future reference or providing reports to supervisors. Compliance with policies and procedures: Ensuring that all communications follow the company’s protocols, legal standards, and data privacy. ● ● Customer feedback collection: Gathering and reporting customer feedback to help the company improve products, services, and overall customer experience. Maintaining professional tone: Ensuring that all email communication is courteous, clear, and professional to maintain the company’s reputation. ❖PREMISOL ACADEMY National Youth Service Corps (NYSC) Teacher/Class teacher (April 2023 – April 2024): • Functioned as the class teacher. • Functioned as the head coach and conducted all sporting activities • Ensured the smooth running of the classroom and school environment. • Performed student counseling. • Providing extra lessons for students • Conducting of tests and examinations for students • Attending meetings between the staffs and management of the school ❖KEBBA EXPRESS LOGISTICS LTD Assistant operations officer/executive assistant (June 2020 – February 2021): • Assisting the logistics officer in her day-to-day activities such as scheduling shifts for dispatch riders and planning vehicle routes. • Preparing shipping documents; invoice and receipts as requested. • Ensuring that all packages sent out are delivered on time and updates sent in to respective customers. • Respond to any issue and complaints from riders as instructed by the logistics officer. • Assisting in the recruitment and selection process of dispatch riders. • Calling customers to ensure that they received their packages in order to ensure customer satisfaction. ❖CITIMAX PHARMACY AND SUPERMARKET Sales and customer service Representative (January 2017 – January 2018): • Received and processed payments by cash, transfer and credit card. • Attending effectively and efficiently to the needs of the customers. • Maintain customer account and record account information. • Make product recommendations based on the needs and preferences of the customers. • Handle customer complaints and provide alternatives to ensure resolution. • Performed daily stock checks leading to an efficient inventory control. EDUCATION AND TRAINING ❖ AE-FUNAI EBONYI, NIGERIA Bachelor’s Degree: Business Administration (2018 – 2022) ❖ COMMAND DAY SECONDARY SCHOOL, IKEJA, LAGOS STATE Senior secondary Certificate Examination PERSONAL INFORMATION • Gender: Male • Nationality: Nigerian SKILLS Digital skills: Data Analysis PROFESSIONAL CERTIFICATE ● ● HUMAN RESOURCE MANAGEMENT (ARP TECHNOLOGY) Institute of Chartered Accountants of Nigeria (ICAN); In view REFEREES Available on request.