Onyia Gift Onyinye

ONYIA GIFT ONYINYE PROFESSIONAL SUMMARY Highly motivated and detail-oriented professional with a background in Accounting Education, Customer Support, Administration, and Teaching. Experienced in handling customer inquiries, maintaining accurate records, classroom instruction, and administrative operations. Adaptable, organized, and results-driven, with strong communication, problem-solving, and teamwork skills. Proven ability to perform efficiently in fast-paced environments while delivering excellent service and outcomes. CORE COMPETENCIES • Customer Support & Customer Satisfaction • Administrative & Office Management • Data Entry & Record Keeping • Accounting & Financial Documentation • Teaching & Classroom Management • Verbal and Written Communication • Active Listening & Empathy • Problem Solving • Time Management & Multitasking • Microsoft Office (Word, Excel, PowerPoint) • Adaptability & Professionalism PROFESSIONAL EXPERIENCE Customer Experience (CX) Executive United Bank for Africa (UBA), Victoria Island, Lagos August 2025 – Present • Respond to and resolve customer inquiries and complaints via social media platforms (Instagram, Facebook, Twitter). • Provide follow-up and resolution updates to customers through email communication. • Accurately document customer interactions, feedback, and resolutions for reporting and service improvement. • Collaborate with internal teams to resolve escalated customer issues efficiently. • Deliver high-quality customer service in a fast-paced, high-volume environment. Administrative Assistant BHC Academy, Diya Street, Gbagada, Lagos State April 2021 – February 2022 • Responded to customer inquiries and addressed concerns with appropriate solutions. • Provided accurate information to customers to support service delivery and satisfaction. • Maintained detailed customer and administrative records in line with organizational policies. • Supported daily office operations, documentation, and general administrative tasks. • Contributed to achieving a 95% customer satisfaction rate through proactive support. Industrial Trainee (Accounting Department) Universal Insurance Plc, Gbagada Estate, Lagos State 2023 • Assisted with basic accounting records, documentation, and data entry. • Supported daily accounting and administrative operations. • Gained hands-on experience in insurance accounting practices. Teaching & Education Experience Upper Primary Tutor Independent Foundation School, Lagos State —- Upper Primary Tutor God’s Hedge Nursery, Primary & Secondary School, Isheri-Osun, Lagos State — 2021 Teaching Practice (6 Months) Laoye Schools, Akoka, Lagos State — 2024 Upper Primary Tutor Morette Ville School, Lagos State —- • Prepared and delivered engaging lesson plans aligned with curriculum standards. • Managed classroom activities and student assessments. • Supported pupils’ academic growth and personal development. • Utilized effective communication and classroom management techniques. Fashion & Creative Experience Fashion Stylist / Designer K-Plus Fashion Institute, Isheri-Osun — 2018 Debby Fashion Store, Isheri-Osun — 2019 Bimpe Haute Couture (BHC), Gbagada —- ThatPurpleDot Couture, Ayobo, Lagos State — 2025 • Assisted in garment styling, fitting, and production. • Supported daily operations and customer interactions. • Developed creativity, attention to detail, and client service skills. EDUCATION Nigeria Certificate in Education (NCE) – Accounting Education Federal College of Education (Technical), Akoka, Lagos State — 2024 West African Senior School Certificate Examination (WASSCE) New Trend High School, Ijagemo, Lagos State — 2016 First School Leaving Certificate (FSLC) Independent Foundation School, Lagos State — 2010 CERTIFICATIONS • Teachers Registration Council of Nigeria (TRCN) — 2025 • Social Enterprise Academy Certification – Junior Chamber International (JCI) Nigeria — 2023 o Project & Stress Management o Social Management Skills o Artificial Intelligence & Animation PROFESSIONAL AFFILIATIONS • Teachers Registration Council of Nigeria (TRCN) — 2025 INTERPERSONAL SKILLS • Leadership and teamwork • Ability to work with little or no supervision • Time management and organization • Active listening and empathy • Risk-taking and adaptability • Human resource and project management skills REFERENCES Available upon request.