Onyia Favour

Results-driven Customer Service and Sales Representative with a strong history of exceeding performance goals and delivering outstanding customer experiences. Skilled in building trust, resolving complex issues, and promoting products or services to drive customer satisfaction and revenue growth. Proficient in multiple CRM platforms, including Freshde, Zendesk, Help Scout, Shopify, Gorgias, HubSpot, Loom, Mojo Dialer, Freshcaller, Jira, and other customized tools. Adept at managing multiple priorities in fast-paced, remote environments while maintaining a high level of accuracy and professionalism.

Core Customer Service Competencies

Escalating complex or unresolved client issues to the appropriate department for timely and effective resolution.

Troubleshooting and resolving product- or service-related concerns with empathy and efficiency.

Delivering accurate, up-to-date product information and guidance to customers.

Responding promptly and professionally to customer inquiries, complaints, and feedback.

Staying informed about market trends and product updates to better meet customer needs.

Core Sales Competencies

Strategic prospecting and lead qualification.

Effective negotiation and deal closing.

Building and maintaining long-term client relationships.

Handling objections confidently to convert potential customers.

Deep product knowledge and consultative selling approach.