Onyeulo Ifeanyi | Freelancer Resume

IFEANYI ONYEULO Customer Service Specialist | Appointment Setter | Innovative Marketer|Executive Assistant Professional Summary Dedicated and results-driven Salesman with a strong background in Sales development, marketing, and customer service. Passionate about empowering brands with relevant skills to achieve their personal and professional goals by providing tailored strategies, motivation, and guidance. Skilled in active listening, problem-solving, and fostering meaningful relationships to enhance client success and satisfaction Work Experience Sales Development Represenative|Mdaas-Beacon Health Diagnostics |- . Identify high-potential leads based on test mix and patient volume, often using BANT Criteria, and schedule meetings for Account Executives. . Actively engage with healthcare providers through site visits, emails, and cold calls to build trust and generate referrals. . Maintain accurate client records and map geographic areas to identify new business opportunities with CRM tools such as Olewerk, Zenders, and Hubspot. . Facilitate the initial setup process for new clients regarding logistics and reporting performance metrics. Community Manager | MINERS HUB | 2022 – 2024. ⋅ Developed and executed community engagement strategies to foster a vibrant and active community. ⋅ Organized and facilitated events, webinars, and social media campaigns to promote community participation and awareness. ⋅ Provided valuable insights and feedback to product development teams based on community feedback, contributing to product improvements and enhancements. Customer Service Specialist | CORELITE EXCHANGE (PUERTO) - REMOTE, BELGIUM. | 2021 – 2022. ⋅ Providing prompt and courteous customer assistance via email, live chat channels, and ticketing systems. ⋅ Providing accurate and helpful information to customers regarding account setup, transactions, wallet management, security, and general cryptocurrency-related queries. ⋅ Documentation and Knowledge Base: Contributing to creating and maintaining a comprehensive knowledge base, FAQs, and self-help materials. ⋅ Collaborated with cross-functional teams to resolve complex customer issues and escalate when necessary. ⋅ Conflict Resolution: Investigating and troubleshooting customer issues, working closely with other internal teams such as technical support, compliance, and engineering, to resolve complex problems effectively. Community Support Specialist [Chat Moderator] | CHAT HOME BASE (ABC) - REMOTE, UNITED KINGDOM | 2019 -2021. ⋅ Monitoring Chat: Keeping an eye on the chat conversations, messages, and user interactions to identify any potential issues or violations. This involves reviewing and moderating the chat in real time. ⋅ Addressing User Concerns: Responding to user inquiries, concerns, or reports regarding inappropriate behaviour, offensive content, or any other issues that may arise in the chat. ⋅ Providing Guidance: Educating users about chat rules and guidelines, helping them understand the expected behaviour and acceptable content. Customer Service Representative | G TOWERS HOTEL & SUITE | 2017 – 2018. ⋅ Handling customer inquiries: Answer customer queries, concerns, and complaints through various channels such as phone, email, and live chat in a timely and professional manner. ⋅ Troubleshooting: Assist customers in resolving technical issues they may encounter with the company’s mobile application on bookings and ticketing. Provide step-by-step instructions and troubleshoot problems. ⋅ Customer Satisfaction: Strive to achieve high customer satisfaction by actively listening to customers, empathizing with their concerns, and providing appropriate solutions or alternatives. Core Competencies & Skills ⋅ Excellent verbal and written communication skills. ⋅ Extensive knowledge of cryptocurrencies and blockchain technology. ⋅ Developing and implementing community engagement strategies. ⋅ Proficiency in CRM systems. ⋅ Strong problem-solving abilities. ⋅ Professional and empathetic handling of complaints. ⋅ Proficient in customer support software and tools, such as Zendesk, Hubspot, Intercom, Freshdesk, Slack, Zoho, loom. ⋅ Multitasking capabilities while maintaining high-quality responses. Education & Certifications Pace Setter Academy Appointment Setting Master Class 2025 Cryptocurrency, Blockchain, and NFT Basics | 2023. Unliversity. Technical Support Fundamental | 2023. Coursera. Customer Service and Support During Economic Downturn | 2023. LinkedIn Learning. Working with Upset Customers | 2023. LinkedIn Learning. Higher National Diploma (HND) in Public Administration | 2019. Federal Polytechnic Nekede, Imo State. Notable Achievements ✔ Cross-Functional Collaboration Success: Demonstrated strong collaboration skills by effectively working with cross-functional teams to address complex customer issues, streamline processes, and contribute valuable insights to product development and enhancement. ✔ Customer Satisfaction Excellence: Consistently maintained high levels of customer satisfaction through effective communication, problem-solving, and empathy, resulting in positive feedback and repeat business. ✔ Community Engagement Leadership: Successfully spearheaded community engagement initiatives within the blockchain industry, driving increased participation, awareness, and loyalty among community members.