Onyeukwu Chibuzor

CHIBUZOR ONYEUKWU -·-· 33 Chief Mike Obi Street, Arab Road,Kubwa VIRTUAL ASSISTANT I am an experienced virtual assistant skilled in customer support,adept at email management and proficient in appointment setting.I am dedicated to providing seamless communication and efficient scheduling to enhance client satisfaction. I have a proven track record of efficiently handling inquiries, fostering customer loyalty,managing business inboxes,scheduling appointments with precision and cultivating collaborative alliances with internal and external stakeholders.I am detail-oriented,adept at multi-tasking to ensure seamless communication with clients,I have an excellent communication and collaboration skill,strong passion for customer satisfaction,strong work ethics and dedication to exceptional service. SKILLS AND STRENGTHS Communication skills CRM Proficient Attention to detail Problem solving ability Adaptability Empathy Time Management Organizational Skills Ability to Multitask PROFESSIONAL EXPERIENCE Alinso Properties Limited Customer Support June 2018 - Present Demonstrated exceptional support to customers using all available channels,and adept resolution method for customer inquiries and issues in a timely manner while providing personalized experience for each customer Accomplishments: Gathered feedback from customers about their experiences,suggestions for improvement and areas of concern to inform product development and service enhancement. Built and maintained positive relationships with customers by demonstrating professionalism,empathy and responsiveness in all interactions. Provided helpful information to customers regarding products,services and policies. Collaborated with other teams to resolve customer issues and improve overall customer experience. Created and Documented customer interactions,user solution guides and maintained accurate records. Resolved technical issues and escalated complex issues to senior support staff. August 2015 - September 2017 Outcess Solutions Limited Customer Service Representative Drove the business success by building strong customer relationships.Exhibited strong professionalism in resolution of customer inquiries,effective communication,problem solving. Accomplishments: Resolved customer complaints and issues in atimely and professional manner. Stayed up to date with product knowledge and company information,features and benefits and provided same for customer satisfaction. Handled customer feedbacks and suggestions. Proactively met customer retention and satisfaction target. Provided proactive solutions and recommendations to customers. Royal Life Key Microfinance Bank January 2013- October 2013 Sales and Client Relationship Executive Played a crucial role in maintaining strong customer relationships and also in driving business growth.Identified solutions which enhanced the sales team capabilities. Accomplishments: . Met with potential clients to guage utility and viability of prospective relationships Created sales plans to generate revenue. Tracked sales performance by analyzing sales data and reporting to management. Addresed customer concerns and complaints Built and maintained long term key client relationships ensuring their satisfaction. EDUCATION University of Uyo Bachelor of Science(Honours) University of Calabar Post Graduate Diploma Digital Witch Support Community IT Skills Training Udemy Customer Relationship Management References are available on request. CERTIFICATION