Onyenuwe Ifeanyi Humphrey

ONYENUWE IFEANYI HUMPHREY Home: Flat 15, Road 528, Tallase Link, Phase 4, Kubwa, Abuja. Phone: -; E-mail: -PERSONAL DATA Date of birth: 28th January, 1991. Genre:Male. Marital status:Single. Nationality:Nigerian. State of Origin:Delta State. Local Government:Ukwani L.G.A OBJECTIVE To deliver strong leadership, accountability and team spirit in organizational operations in order to increase efficiency and enhance effectiveness and alongside to acquire more career specific training and experience. EDUCATIONAL BACKGROUND SENIOR SCHOOL LEAVING CERTIFICATE: GOVERNMENT SECONDARY SCHOOL KUBWA, ABUJA (2002 – 2008) NATIONAL DIPLOMA: DORBEN POLYTECHNIC ABUJA(2010 – 2012) BUSINESS ADMINISTRATION & MGTS BACHELOR DEGREE: NATIONAL OPEN UNIVERSITY OF NIGERIA. (2015 – 2019) ENTERPRENUERSHIP AND BUS. MGTS SECOND CLASS UPPER DIVISION WORK HISTORY FIRST CITY MONUMENT BANK (2021 TILL DATE) ROLE: CUSTOMER SERVICE OFFICER Responsibilities and Achievements: To provide effective relationship management to non-premium banking customers’ in order to ensure optimum customer satisfaction. Supervise the review of account opening documentation before request is scanned to account management unit (AMU) by CSO support. To market exiting customer for cross selling in other improve customer’s loyalty. Handle and manage customer’s on-boarding experience by ensuring all customer’s requests are received by customers within the agreed TAT. FIRST CITY MONUMENT BANK (2014 – 2020) ROLE: HEAD TELLER AND FRONT TELLER Responsibilities and Achievements: Coordinate an efficient tellering system of cash payment and deposit in accordance with the Bank’s procedure and agreed TAT Supervise the processing of daily operational transactions and specialized payments by tellers in the branch within the Bank’s procedure and agreed TAT. Assist to ensure proper balancing of the branch’s cash ledger on daily basis as well as branch’s GL integrity Ensure proper and accurate records and documentations of cash transactions. Assist with ATM administration in the branch (cash loading, availability of the branch’s ATM and first level support on ATM issue resolution. SKILLS Excellent communication and numerical skills; Good interpersonal skills, team player; Computer savvy proficient in the use of Microsoft® office suite, great negotiation skills, planning and monitoring skills; Attentive to detail: Ability to assimilate quickly and work under pressure with minimal supervision. INTERESTS Personal development, charity and community development work, Event planning, strategizing, data management and adventure. HOBBIES Playing Chess, soccer, basketball, Reading and Swimming REFEREES Available on request.