Onyekonwu Oluchi

Onyekonwu Oluchi

$5/hr
Customer Service / executive virtual assistant/graphic designer/lead generation
Reply rate:
60.0%
Availability:
Hourly ($/hour)
Location:
Umuahia, Abia, Nigeria
Experience:
6 years
ONYEKONWU OLUCHI Abia, Nigeria - --- Linkedin Portfolio URL : https://onyekonwu-oluchi1.my.canva.site/ ______________________________________________________________________ PROFESSIONAL SUMMARY Exceedingly skilled customer service professional, with 7 years proven track records. Experienced in customer service, email marketing,executive assistant, lead generation, appointment setting, and email management. A tech-savvy dynamo, proficient in Microsoft Suite and CRM tools. Consistently surpassing customers expectations and targets, delivering stellar results and expertise in handling diverse tasks. Ready to infuse your team with innovation and drive to achieve new heights of success. SKILLS_______________________________________________________________ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Customer service Technical support Email marketing Appointment setting Cold calling Virtual assistance Inbound and outbound calls Email / chat support Project management Microsoft suite ➣Troubleshooting ➣Problem solving aptitude ➣Travel planning ➣Telephone etiquette ➣Workflow organization ➣Documentation ➣Calender management ➣Email management ➣Sales expertise ➣CRM tools WORK HISTORY______________________________________________________________ Customer Service Representative 01/2020 - 03/2023 TrueVision, Abuja Nigeria. ❖ Actively worked to display a courteous and empathetic attitude to customers resulting in a net promoter score over 50. ❖ Increased team productivity by 20%, through effectively remote collaboration tools and techniques. ❖ Promptly handled an average of 70 customers inquiries and complaints per day, with a 97% customer satisfaction rate. ❖ Maintained a knowledge based of the evolving product offerings and improved customers retention by 10%, by proactively recommending new products to existing customers ❖ Grew existing customer accounts by 30% through exceptional customer service and effective sales techniques. ❖ Swiftly triaged incoming calls and escalated when necessary,thereby reducing the average time to resolution by 20% and exceeded service level agreements by consistently achieving a 95%+ customer service resolution. ❖ Orchestrated meticulous upkeep of customer data in HubSpot CRM, engaging clients through tailored email, phone, and social media interactions; enhanced customer engagement by 40% and increased retention rate by 25%. Executive Assistant 07/2017 - 03/2019 Webdeves, Abia ❖ Achieved a 25% reduction in executive scheduling inefficiencies by introducing streamlined calendar management techniques, optimizing time utilization and resource allocation seamlessly. ❖ Drove a 40% decrease in manual data entry and processing time by implementing an automated expense tracking system, enhancing the accuracy and efficiency of financial reporting. ❖ Revitalized email management system, resulting in a 20% reduction in response time to critical inquiries and ensuring timely follow-up on action items, thereby enhancing communication flow. ❖ Successfully negotiated vendor contracts, delivering a 10% cost reduction on office supplies and services that saved $10,000 cost of production per annum. Sales Manager 11/2014 - 07/2016 Phillips consulting, Umuahia ❖ Generated leads and Initiated email campaigns with precision, that led to massive influx of customers and 20% conversion rate. ❖ Managed team of 5 to exceed quarterly target by 15% ❖ Achieved a 20% increase in sales revenue by successfully closing deals with 50 new client within six months ❖ Conducted 100 outbound sales calls daily to prospects resulting in 15% conversion rate. ❖ Exceeded monthly sales target by 25%consistently meeting and surpassing performance expectation. ❖ Generated an increase of 30% in sales revenue within one year through effective upselling and cross-selling techniques ______________________________________________________________________ 2004 - 2010 EDUCATION Bachelor of science/ animal science Michael okpara university of agriculture umudike ______________________________________________________________________ PROFESSIONAL TRAININGS AND CERTIFICATIONS on demand IT skills Digital witch IT community Lead generation foundation LinkedIn learning Zendesk Customer Services LinkedIn learning Building rapport with customers. LinkedIn learning Creative positive conversation with challenging customers. LinkedIn learning
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