ONYEKONWU OLUCHI
Abia, Nigeria
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Portfolio URL : https://onyekonwu-oluchi1.my.canva.site/
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PROFESSIONAL SUMMARY
Exceedingly skilled customer service professional, with 7 years proven track records.
Experienced in customer service, email marketing,executive assistant, lead generation,
appointment setting, and email management. A tech-savvy dynamo, proficient in
Microsoft Suite and CRM tools. Consistently surpassing customers expectations and
targets, delivering stellar results and expertise in handling diverse tasks. Ready to
infuse your team with innovation and drive to achieve new heights of success.
SKILLS_______________________________________________________________
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Customer service
Technical support
Email marketing
Appointment setting
Cold calling
Virtual assistance
Inbound and outbound calls
Email / chat support
Project management
Microsoft suite
➣Troubleshooting
➣Problem solving aptitude
➣Travel planning
➣Telephone etiquette
➣Workflow organization
➣Documentation
➣Calender management
➣Email management
➣Sales expertise
➣CRM tools
WORK
HISTORY______________________________________________________________
Customer Service Representative
01/2020 - 03/2023 TrueVision, Abuja Nigeria.
❖ Actively worked to display a courteous and empathetic attitude to customers
resulting in a net promoter score over 50.
❖ Increased team productivity by 20%, through effectively remote
collaboration tools and techniques.
❖ Promptly handled an average of 70 customers inquiries and complaints per day,
with a 97% customer satisfaction rate.
❖ Maintained a knowledge based of the evolving product offerings and improved
customers retention by 10%, by proactively recommending new products to
existing customers
❖ Grew existing customer accounts by 30% through exceptional customer
service and effective sales techniques.
❖ Swiftly triaged incoming calls and escalated when necessary,thereby reducing
the average time to resolution by 20% and exceeded service level
agreements by consistently achieving a 95%+ customer service resolution.
❖ Orchestrated meticulous upkeep of customer data in HubSpot CRM, engaging
clients through tailored email, phone, and social media interactions; enhanced
customer engagement by 40% and increased retention rate by 25%.
Executive Assistant
07/2017 - 03/2019 Webdeves, Abia
❖ Achieved a 25% reduction in executive scheduling inefficiencies by
introducing streamlined calendar management techniques, optimizing time
utilization and resource allocation seamlessly.
❖ Drove a 40% decrease in manual data entry and processing time by
implementing an automated expense tracking system, enhancing the accuracy
and efficiency of financial reporting.
❖ Revitalized email management system, resulting in a 20% reduction in
response time to critical inquiries and ensuring timely follow-up on action items,
thereby enhancing communication flow.
❖ Successfully negotiated vendor contracts, delivering a 10% cost reduction on
office supplies and services that saved $10,000 cost of production per annum.
Sales Manager
11/2014 - 07/2016 Phillips consulting, Umuahia
❖ Generated leads and Initiated email campaigns with precision, that led to
massive influx of customers and 20% conversion rate.
❖ Managed team of 5 to exceed quarterly target by 15%
❖ Achieved a 20% increase in sales revenue by successfully closing deals with
50 new client within six months
❖ Conducted 100 outbound sales calls daily to prospects resulting in 15%
conversion rate.
❖ Exceeded monthly sales target by 25%consistently meeting and surpassing
performance expectation.
❖ Generated an increase of 30% in sales revenue within one year through
effective upselling and cross-selling techniques
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2004 - 2010 EDUCATION
Bachelor of science/ animal science
Michael okpara university of agriculture umudike
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PROFESSIONAL TRAININGS AND CERTIFICATIONS
on demand IT skills
Digital witch IT community
Lead generation foundation
LinkedIn learning
Zendesk Customer Services
LinkedIn learning
Building rapport with customers.
LinkedIn learning
Creative positive conversation with challenging customers. LinkedIn learning