Onyekonwu Oluchi

To build a loyal and enthusiastic customer base, you need a top-tier customer service representative. Meet Oluchi Onyekonwu, a seasoned professional with over 6 years of expertise in driving customer satisfaction and retention. I specialized in converting customers into loyal brand ambassadors while providing seamless 24/7 support. Click the cover photo to explore some of my standout work in the next slide. Thank you! TECHNICAL SKILLS SOFT SKILLS Hubspot Empathy Intercom Active listening freshdesk Problem - solving Zapier Troubleshooting Trello Zendesk Monday.com Google suite Slack Building rapport Detail-oriented Collaborative Trustworthy Creative Resourceful My Services Customer satisfaction Customer retention Complaint Management CRM Phone support Chat support Email support CREATING A COMPLAINT TICKET USING HUBSPOT CREATING AN ONLINE CHAT SUPPORT USING INTERCOM CREATING A COMPLAINT TICKET USING FRESHDESK AUTOMATING WORKFLOW USING ZAPIER ASSIGNING A TASK TO A TEAM MEMBER USING TRELLO COLLABORATING WITH TEAM MEMBERS USING SLACK PREPARING A PRESENTATION WITH GOOGLE SLIDES Take a deep breath! Grab a cup of coffee! Relax! Let me turn your customers to loyal and evangelist customers, with my nostalgic and outstanding customer service experience. To connect with me, kindly send an invite or an upwork message n a k h t you