Onyeke Ene Charity
Human Resource Management Professional-| - | Lagos, Nigeria
SUMMARY
Results-driven Customer Satisfaction and IT professional with over 3 years of experience
in driving organizational and business growth through strategic customer engagement,
exceptional customer experiences and retention. I excel in fast-paced environments,
leveraging my problem-solving skills to drive informed decisions. As an aspiring Cyber
Security Professional with a background in Project Management, Customer Service, and
Data Analysis; I am committed to continuous learning and development, seeking new
opportunities to contribute positively.
SKILLS
Data Analysis | CRM software | Data Entry | Customer Support | Microsoft Excel |
PowerPoint | Teamwork | Problem Solving | Oral & Written Communication | Time
Management
WORK EXPERIENCE
Customer Satisfaction Officer | Princeps Credit System Limited | Ikeja, Lagos State |
2024 – January 2025
Responsibilities
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Respond promptly to customer inquiries via email, phone, or chat.
Troubleshoot and resolve customer complaints, ensuring a positive experience.
Escalate unresolved issues to the appropriate departments and follow up until
resolution.
Build and maintain strong relationships with customers to enhance loyalty.
Identify and anticipate customer needs, offering proactive support and solutions,
gathering and acting on feedback to improve customer satisfaction.
Monitor the quality of customer interactions to ensure a consistent, high standard,
implement strategies to address gaps in service quality.
Handle high-pressure situations, such as outages or security concerns, with
professionalism.
Communicate timely updates to customers during service disruptions or incidents.
Customer Service Associate | Debbie Mishael Consulting Limited Nigeria | Ikeja,
Lagos State | 2022 – 2023
Responsibilities
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Coordinating training sessions for multiple organizations, managing all logistics
and participants’ welfare throughout the training period and preparing detailed
reports upon completion.
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Responding to inquiries about training programs and services.
Collecting, storing data and analyzing data to recommend improvements to business
opportunities and delivery mechanism.
● Ensuring a positive customer experience by addressing concerns and feedback.
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Communicating, collaborating and coordinating with clients, partners, teams, and
consultants to ensure that all engagements are properly coordinated.
Junior Software Assistant (Intern) | Murtala Mohammed International
Airport (MMIA) Lagos | Information and Communication Technology (ICT) Unit |
Ikeja, Lagos State | March - August 2021
● Basic repair and computer maintenance.
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Printer setups, connections, troubleshooting and maintenance for staff at different
units within the airport.
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Network set up in offices, installing hardware, such as routers, switches, and access
points for staff
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Connect all devices to the router or switch using cables for wired connections and
Wi-Fi for wireless connections.
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Software installation and administrative duties staff at different units.
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Assisted in implementation of new technologies and systems.
Client Relations Coordinator | International Boy Music (IBM) Nigeria | No Flight
Concealed USA | 2018 - 2023
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Discovering and recruiting talented individuals.
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Booking performances and negotiating contracts on behalf of the artist.
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Managing the artist's schedule and coordinating shows, tours, and events logistics.
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Advocating for the artist's interests and ensuring they receive fair treatment and
compensation.
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Assisting with the production and release of music, including coordinating
recording sessions and album releases.
Executive Assistance (Intern) | Building an Economically Sustainable, Integrated
Cassava Seed System (BASICS) Unit. International Institutes of Tropical Agriculture
(IITA) | Ibadan, Oyo State | 2017 – 2018
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First point of contact for guests and partners. Provide general office needs for both
staff and guests.
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Provide Supports during meetings, workshops and trainings, by taking notes and
developing minutes and reports of such events.
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Liaising with the supply chain unit of IITA and external clients and suppliers.
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Supports the Monitoring & Evaluation officer and the Project coordinator in field
activities when necessary.
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Provide solutions to basic ICT problems encountered in the office
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Devising and maintaining office systems include filling, binding, photocopying,
typing, handling correspondence, scanning and other paperwork.
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Handling travel plans (travel authorization), placing work order, store requisition,
and vehicle request.
Human Resources Manager | Food Delight |Nigeria | Ibadan, Oyo State | 2010 – 2013
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Managing day-to-day operations, ensuring the smooth functioning of all branches,
and maintaining high standards of service and quality.
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Recruiting, organizing training, and supervising staff members across all branches
to ensure they are well-equipped to deliver exceptional customer service.
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Implementing and maintaining quality control measures to consistently deliver
topnotch food, service, and cleanliness standards.
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Ensuring compliance with health and safety regulations, food handling guidelines,
and licensing requirements across all branches.
EDUCATION
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National Youth Service Corps | Lagos State, Ikeja | NOV 2022 – SEPT 2023 Served
at Debbie Mishael Consulting Limited as a Technology Associate under Engr. Frank
Ogochuckwu.
BSc. Computer Science | Lagos State University (LASU), Ojo Campus | Ojo,
Lagos State. Graduated with Second Class Upper Division, holding a bachelor’s
degree in computer science | SEPT 2019 – JULY 2021
ND. Computer Science | Federal Polytechnic Offa, Ilorin, Kwara State. Graduated
with Upper Credit, holding a National Diploma in Computer Science | DEC 2012 –
AUG 2016
CERTIFICATIONS
● Health & safety environmental management (HSE 1 & 2)
● Project Management Professional
● Customer Support Training Course
RESEARCH INTEREST
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Customer service automation and optimization
Virtual assistance and remote work technologies
Enhancing user experience through digital tools and interfaces
Effective communication strategies in virtual support roles
LANGUAGES
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English (Fluent)
OTHER SKILLS
● Sales and Appointment Setting
● Administrative and Organizational Skills
● Self-Motivation and Resilience
● Digital marketing and social media management
● Customer relationship management (CRM)
● Strong written and verbal communication
● Multitasking and time management
● Adaptability and problem-solving
REFEREE
Available upon request
