Onyekaonwu Samuel

ONYEKAONWU SAMUEL Customer Service Representative with three years of experience in the technology and retail industries. Proven expert at helping customers by finding creative solutions. Passionate about providing stellar service. Known for being organized and a strong team player.  - SUMMARY OF SKILLS Written and Verbal Communication Customer Service Empathy Time Management Microsoft Word Excel Customer care Email Handling Data Entry Phone Support CSS HTML5 Advanced Expert Expert Expert Expert Expert Expert Expert Advanced Expert Advanced Advanced Kyiv Medical University of UAFM (Ukrainian Association of Folk Medicine) Kyiv ( Graduated ) Medical Doctor Dominion institute of information technology Ado Ekiti, Ekiti ( Graduated ) Computer Science  - HOBBIES & INTERESTS Reading, Table tennis, Video games. LANGUAGES English Fluent E-Dinarcoin Kyiv May 2016 - June 2017 Customer Support Agent I worked mainly with Zendesk, attended to clients who had problems with their personal account via chats. I was privileged to know about cryptocurrency and the technology behind it which is blockchain. Served 85 - 95 customers per day with 100% accuracy compared to 70 customers a day for my peers Excellent customer service skills and a positive attitude as demonstrated by receiving the employee of the month in four consecutive months Online Canadian Pharmacy Kyiv July 2017 - September 2018 Customer Support Agent Main duty was to confirm the customer's name and details before their order is been processed using the Odoo CRM. Achieved 158% of target sales (80 contacts per week) and 192% of target interaction length (20 minutes per customer) Cloud 9 Solutions Kyiv November 2018 - November 2019 Supervisor Led cross-functional 10-member team in providing support to the customers regarding their subscription using Salesforce via email, chat and inbound calls.