Onyekachi Onyedikachukwu

Onyedikachukwu Onyekachi Awka, Anambra --Linkedin SUMMARY ●​ Compassionate virtual assistant with diverse administrative, project management, and quality assurance skills. ●​ Proven ability to optimize workflows, enhancing productivity, and delivering measurable results. WORK EXPERIENCE Supervisor/Customer Representative - January 2025-present Cardinal Solutions Limited ●​ Resolved client complaints and implemented immediate, effective solutions to ensure customer satisfaction. ●​ ●​ Supervised the production of goods, ensuring quality control and adherence to timelines. ●​ ●​ Reduced client complaints by 15% by improving production efficiency and streamlining support processes. ●​ ●​ Managed the company's day-to-day expenses, ensuring accurate tracking and cost-effective operations. Assistant Operations Manager/Secretary- Dec 2019-May 2022 Opay Nigeria ●​ Coordinated cross-departmental communication to ensure smooth workflow and information sharing using Google Workspace.​ ●​ Scheduled and organized meetings and appointments on behalf of executive leadership.​ ●​ Processed office supply requests and managed reimbursement applications efficiently.​ ●​ Generated and compiled administrative reports to support decision-making and operational transparency. ●​ Track progress and productivity of teams using project management tools to ensure projects were executed,efficiently and on schedule. EDUCATION Madonna University-Okija Anambra State - September 2009-August 2013 Bachelors of Economics SKILLS Soft skills, Admin support, Technical and analytical skills Certification Virtual Assistant Mastery Program- Millionaire Squad Data Analytics- UTIVA Responsible Data Management-Nigeria Data Protection Commission