Onyeka Atikpoh

ONYEKA MONICA ATIKPOH Plot 150, Mr Bala Kona Street Lifecamp Abuja, Nigeria. Mobile: -, - | Email:-Language: English SUMMARY Organized and result-oriented customer support representative with over 7 years’ experience in customer relationship management, sales and marketing, solution providing and conflict resolution. Trained and experienced in understanding customer needs, managing customer communication and promoting customer-centricity. My value differentiation is predicated on my ability to identify customer needs and tailor products and services well suited for the customers. EXPERIENCE  STANBIC IBTC BANK – Relationship Manager  Identify, create and maintain business relationships with key organizations and personnel  Responsible for clients onboarding to the bank and all digital channels as well as reactivating existing dormant relationships  Maintain accounts and input data received to keep up-to-date records  Cold call clients, email, online chats  Ensure integrity and security of data is not compromised  Collaborate with other professionals to ensure high quality customer service and satisfaction  Preparation of presentation slides for meetings  Set up physical and virtual meetings, appointments with existing and prospective clients  Drive customer centricity and customer retention  ACCESS BANK PLC – Customer Experience Officer  Listened with empathy to clients’ feedback and/or complaints with a drive to swift resolution  Maximized customer satisfaction to by creating good working relationships with customers February 2020- Present April 2014 – February 2020        Researched and resolved varying customer questions/issues via live chat, email and phone calls   Ensure adequate upload and proper documentation of data  Represented the voice of the brand- its mission, voice and workplace culture in every customer interaction. CEPHAS STONE WORKS, Front Desk Officer 2013    Received and ensured that customers were properly directed to responsible channels for enquiries and conflict resolution Familiarized with software so I could assist users solve technical errors and resolve complaints Worked closely with the development team on troubleshooting any issues, providing detailed imput to diagnose and resolve client issues.  Prepared marketing reports by collecting, analyzing, and summarizing sales data.  Supported other staff by providing sales data, market trends, new product information and relaying customer services requests.  Commended for the initiative, persuasiveness, intense customer focus and dependability in performance evaluations SKILLS & EXPERTISE Client Relationship Management Analytical thinking and problem-solving skills Business and Market Development Strategic Planning, Customer Service Capacity for innovation Presentation and Training skills Strong work ethic and drive to perform Strong interpersonal and communication skills Business Transformation Sales and Marketing Excellent leadership and management skills IT proficiency in Microsoft Office suite, Zendesk, Whattsapp, dropbox, Canva, Adobe Lightroom, Zoho CRM, Zapier,Gannt Chart, Google suite, Todoist, Slack, Skype, Wordpress. EDUCATION Ahmadu Bello University, Zaria - Master of Business Administration (MBA), Finance and Investment University of Benin, Benin City Bachelor of Science (B.Sc.), Microbiology - 3