Onyejuwa Brenda Ossai

I am Onyejuwa Brenda Ossai, a dedicated and detail-oriented Virtual Administrative Assistant and Customer Support Professional with over 3 years in supporting clients with exceptional administrative, organizational, and client support in remote environments. Skilled in CRM management, project coordination, and workflow optimization. Recognized for professionalism, reliability, and efficiency in fast-paced settings. Proficient in Microsoft Office, Google Workspace, and project management tools, with a strong commitment to improving productivity and client satisfaction.

Your customers deserve more than answers; they deserve experiences that build loyalty and drive growth.

I help businesses deliver exceptional customer support across email, live chat, and phone while also handling cold calling and lead generation with professionalism and empathy. My focus is on creating positive customer interactions that not only resolve issues but also strengthen brand reputation.

What I Bring to Your Business

• Customer Support Excellence: Skilled in handling inquiries, complaints, and technical issues with patience and clarity.

• Email & Chat Support: Fast, accurate, and empathetic responses using platforms like Zendesk, Freshdesk, Intercom, HubSpot, and Gorgias.

• Cold Calling & Lead Generation: Confident communicator with proven ability to engage prospects, qualify leads, and schedule appointments.

• Multichannel Communication: Adept at switching between phone, chat, and email seamlessly to ensure no customer is left waiting.

• Problem-Solving Mindset: I don’t just answer questions I identify root causes and provide solutions that prevent repeat issues.

Tools & Applications I Use

• Customer Support Platforms: Zendesk, Freshdesk, Intercom, Help Scout

• Communication Tools: Slack, Microsoft Teams, Zoom, Google Workspace

• Dialers & Cold Calling Tools: Aircall, RingCentral

• Project Management: Trello, Asana, ClickUp

Why you should hire me

• Professional yet personable communication style that makes customers feel valued.

• Proven track record of reducing response times and improving customer satisfaction scores.

• Flexible availability to match your business hours and customer needs.

• Results-driven approach whether it’s resolving support tickets faster or converting cold calls into warm leads.

Let’s Work Together

If you’re looking for a customer support specialist who can handle email, chat, and phone with ease and confidently take on cold calling to grow your business pipeline. I am here to help.