Onyedikachi Onyimonyi Favour

Contact Alex Favor would like to chat with you on Skype. It's free! https://join.skype.com/invite/ Jyz9kYlKjc7p- Onyedikachi Onyimonyi Hire Me Only If You Need A Skilled-multitasking C-suite Executive Virtual Assistant | IT Support Specialist|Customer Service Representative | Phone, Online Chat, and Email Support Specialist Lagos Island, Lagos State, Nigeria www.linkedin.com/in/onyedikachionyimonyi-569a4520b (LinkedIn) Summary Top Skills My greatest weakness is taking as much time as I can to ensure that customers are well attended to during complaints, inquiries, and feedback. Phone Etiquette Product Knowledge Document Management Languages English (Native or Bilingual) I'm an IT support specialist and customer service representative with over 4 years of extensive experience in e-commerce customer support, technical support, troubleshooting, hardware and software troubleshooting, complaint management, customer retention, customer relationship management, customer satisfaction, etc My role as an IT support specialist and customer service representative goes beyond just responding to calls, emails, and online chats. I majorly ensure that customers remain loyal or are loyal to a brand by showing them empathy through active listening and effective communication, and walking them through every problem-solving process. I have worked for several clients in the IT, e-commerce, retail, and finance sectors as an online and onsite customer service representative, helping these clients build solid brands of loyal customers by boosting their customer satisfaction and retention rates. You'd also find me an incredible support to C-level executives as a C-suite executive administrative virtual assistant, skilled in administrative support, executive support, email management, calendar management, time management, task management, travel management, diary management, and all administrative assistance duties. I help busy executives scale through their busy days and activities without drowning in workload and unnecessary events. Page 1 of 3 You can call me the CEO's right hand, always ready to provide solid administrative and executive support, undiluted, and mixed with a blend of expertise, experience, and passion. Skilled in the use of project and task management tasks like Trello, HubSpot, Slack, ClickUp, Asana, Jira, Monday.com, Google Workspace, Calendly, Microsoft Office Suite, etc. I automate tasks and activities with ease, leaving executives with cleared desks and arranged schedules. If you need visible productivity results, then I'm your go-to executive virtual assistant. You can send a direct message to my inbox or email via-Best regards, Onyedikachi Experience Pimpmyhome residence Technical Support Specialist January 2021 - January 2024 (3 years 1 month) Lagos Island, Lagos State, Nigeria Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Resolved 95% of issues on first contact, enhancing user satisfaction. Conducted regular maintenance on network systems, ensuring optimal performance and minimal downtime. Implemented updates and patches for software applications and operating systems. Developed and delivered training sessions for end-users on new software and hardware. Created and maintained detailed documentation for troubleshooting procedures and common issues. Managed complaint tickets using CRM tools like Zendesk, HubSpot, Intercom, and Freshdesk, ensuring timely resolution in accordance with SLAs. Page 2 of 3 Reduced average resolution time by 30% through effective prioritization and workflow optimization. Assisted in the setup, configuration, and troubleshooting of LAN/WAN networks. Monitored network performance and security, implementing measures to prevent unauthorized access and ensure data protection. Maintained high levels of customer satisfaction through prompt and effective resolution of technical issues. Conducted follow-ups to ensure issues were fully resolved and users were satisfied with the support received. Worked closely with IT team members and other departments to identify and resolve system issues. Participated in regular team meetings to discuss ongoing projects and improvements. Education Nnamdi Azikiwe University health, Public Health · (2015 - 2020) Page 3 of 3