Onyedikachi Lovelyn Aruma

Does carrying out Administrative tasks and providing support to clients seem daunting & overwhelming 🤯🤯🤯 to you? Let me ease that burden. I am a highly organized, reliable, flexible and detail-oriented Virtual Assistant with 6 years of experience in performing Administrative tasks and 10 years of Customer Service experience, who is reliable, independent and always online and available to respond to you.

I am quite proficient in:

° Data Entry

° Internet & Social Media Research

° Customer Service Skills

° Managing Client's inbox

° Managing Calendars/ Schedule

°Writing Highly Personalised Emails

° Sales

° Email Support

° Phone Support

° Chat Support

° Google Workspace

° Cold Calling

° Minute taking

° Social Media Moderation

° Microsoft Office Tools

° Calendly

° Trello

° Slack

° Zoom

I graduated from the University of Nigeria, Nsukka, where I studied Industrial Biochemistry and Biotechnology. After that, I first got into the industry by working as a Customer Representative at NIIT, which is an IT training institute. In that role, I was able to complete sales and market the various IT courses to potential clients and convert them to registered clients. I also handled inquiries. Thereafter I was promoted to Administrator. I provided clerical support with interdepartmental communication, helped in managing schedules, and maintained the digital filing system. I also acted as an Executive Assistant to the CEO, handling his schedules and appointments and keeping him updated on the daily activities of the office.

In my downtime, I enjoy reading, cooking and tending to my son and home.

Reach out so that I can be part of your successful team and help you grow.