Onwumere Chioma Confidence

CHIOMA ONWUMERE Virtual Assistant | Customer Support | Client Success | Sales Professional Summary I am a dedicated Virtual Assistant with over five years of experience supporting businesses in customer support, client success, and administrative operations. I help teams stay organized, improve customer satisfaction, and deliver smooth day-to-day operations. I am known for being reliable, detail-oriented, and easy to work with. I communicate clearly, solve problems quickly, and always focus on giving customers a positive experience. I am now looking to work with international clients where I can add value and grow professionally. Core Skills ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Customer Support and Customer Experience Email and Inbox Management Calendar and Schedule Coordination CRM Management (Salesforce, Zoho, HubSpot) Live Chat and Ticketing Support (Zendesk) Administrative Support Data Entry and Documentation Task and Project Management (Trello, Asana) Team Communication (Slack) Google Workspace and Microsoft Office Canva (basic design for social media and documents) Tools and Platforms ●​ ●​ ●​ ●​ ●​ ●​ ●​ CRM: Salesforce, Zoho CRM, HubSpot Support Tools: Zendesk Productivity: Google Workspace, Microsoft Office Communication: Slack Project Management: Trello, Asana Design: Canva File Management: Google Drive, Dropbox Professional Experience Virtual Assistant / Customer Support Specialist ●​ Managed high-volume email inboxes and responded to customer inquiries in a timely and professional manner ●​ Resolved customer complaints and ensured customer satisfaction ●​ Handled scheduling, calendar updates, and meeting coordination ●​ Maintained accurate records using CRM tools ●​ Supported onboarding of new clients by providing clear guidance and follow-up ●​ Collaborated with team members to improve service delivery and customer experience Key Strengths ●​ ●​ ●​ ●​ ●​ ●​ Strong communication skills (written and verbal) Ability to stay organized and manage multiple tasks Attention to detail and accuracy Problem-solving and critical thinking Ability to work independently and as part of a team Customer-focused mindset Sample Services I Offer ●​ ●​ ●​ ●​ ●​ ●​ ●​ Customer email and chat support Inbox cleanup and management Appointment scheduling and calendar management CRM updates and data entry Customer follow-ups and retention support Admin support for daily business operations Product sales Work Style I work best in structured environments where expectations are clear. I take ownership of my tasks and always aim to deliver on time. I am open to feedback and always looking for ways to improve my performance. Availability ●​ Open to remote opportunities ●​ Available to work with international clients ●​ Flexible with time zones Contact Email:-​ Phone: [-]​ LinkedIn: [www.linkedin.com/in/chioma-onwumere-0a- ] Closing Note I am committed to helping businesses grow by providing reliable support and excellent customer service. I look forward to working with clients who value professionalism, consistency, and quality service.