Onwuegbuosa Omoteshowo

CONTACT ONWUEGBUOSA JANE OMOTESHOWO  No. 8 Ugwogo Close, Ekochin Old Airport Rd, Enugu, Nigeria - -OBJECTIVE Dedicated and resourceful Virtual Assistant with experience providing administrative support, customer service, and project coordination. Proficient in tools such as HubSpot, Slack, Google Drive, and Loom, with a proven ability to manage schedules, organize workflows, and optimize processes. Adept at handling client communications and multitasking in dynamic environments to deliver outstanding results. Committed to contributing to organizational growth and operational efficiency. EXPERIENCE January 2024 - Present VIRTUAL ASSISTANT Inspire Her Afrika - Provided virtual administrative support, including scheduling, email correspondence, and document organization. - Delivered outstanding customer service using communication tools like Slack and Intercom, ensuring client satisfaction. - Managed and maintained client files and records on Google Drive, ensuring accessibility and security. - Supported social media content creation and engagement efforts, boosting client visibility by 20%. April 2024 - November 2024 CUSTOMER SERVICE COORDINATOR Speedy Learner - Managed customer inquiries and resolved issues promptly, improving customer satisfaction by 25%. - Monitored and tracked customer feedback to develop strategies for improving service delivery. - Collaborated with internal teams to address escalations and streamline resolution processes. - Created detailed reports on customer interactions and trends to inform decision-making. January 2023 - January 2024 VIRTUAL ASSISTANT Right of an Africa Child - Provided administrative and organizational support for the organization's projects, ensuring smooth execution. - Coordinated communication between team members and external stakeholders, maintaining professionalism. - Assisted in creating, editing, and distributing documents for program activities. - Maintained schedules, organized events, and tracked deadlines to ensure timely completion of initiatives October 2021 December 2023 ADMINISTRATIVE ASSISTANT National Metallurgical Development Centre (NMDC) - Provided administrative support, managing documents, correspondence, and schedules for departmental operations. - Conducted data entry and maintained accurate records of research projects and organizational activities. - Supported internal teams in coordinating meetings, preparing reports, and managing logistical arrangements. - Streamlined processes, reducing administrative bottlenecks and increasing departmental efficiency by 15%. EDUCATION December 11, 2023 University of Jos, Plateau State, Nigeria Bachelor’s Degree in Geology 2023 Digital witch limited Digital Witch Virtual Assistant Certification 2024 Coursera Coursera Certification in Project Management 2022 Alison virtual assistant program Alison Certification in Virtual Assistant Training 2024 Cisco Cisco Networking Certification SKILLS - Virtual Administrative Support - Customer Service Excellence - Calendar and Email Management - CRM Platforms (HubSpot, Intercom) - Data Entry and File Organization - Communication Tools (Slack, Zoom) - Task Prioritization and Workflow TECHNICAL SKILLS - Google Workspace (Docs, Sheets, Calendar) - Microsoft Office Suite (Word, Excel, PowerPoint) - CRM Platforms (HubSpot, Salesforce) - Communication Tools (Slack, Zoom, Intercom) - Social Media Tools (Canva, Hootsuite) PROJECTS Administrative assistant Provided administrative support, managing documents, correspondence, and schedules for departmental operations. - Conducted data entry and maintained accurate records of research projects and organizational activities. - Supported internal teams in coordinating meetings, preparing reports, and managing logistical arrangements. - Streamlined processes, reducing administrative bottlenecks and increasing departmental efficiency by 15%. Virtual assistant Provided administrative and organizational support for the organization's projects, ensuring smooth execution. - Coordinated communication between team members and external stakeholders, maintaining professionalism. - Assisted in creating, editing, and distributing documents for program activities. - Maintained schedules, organized events, and tracked deadlines to ensure timely completion of initiatives. ACHIEVEMENTS & AWARDS Improved task completion efficiency by 30% through process automation and workflow optimization. - Increased client satisfaction ratings to 95% by delivering timely and high-quality support. - Successfully managed social media accounts, increasing follower engagement by 25%. INTERESTS Reading Human interaction LANGUAGES English Igbo REFERENCE Available upon request - HANDLES/ SOCIAL MEDIA https://www.instagram.com/janerobert_onwuegbuosa? igsh=MWE4YjZyMmFuMWtzcA%3D%3D&utm_source=qr Instagram Jane (OMOTESHOWO) Onwuegbuosa](https://www.linkedin.com/in/jane-onwuegbuosa) LinkedIn https://x.com/omoteshowo?s=11 Twitter