Onwuama Sandra

ONWUAMA SANDRA Freelance Virtual Assistant linkedin.com/in/sandra-etikerentse |-- Profile Summary Proactive and detail-oriented Virtual Assistant with a diploma and degree in Mass Communication. Proven expertise in social media management, administrative support, and customer service. Skilled in using Google Workspace and other digital tools to enhance efficiency and communication. Committed to delivering high-quality results, with a track record of increasing engagement and customer satisfaction. Professional Experience Office Secretary Bitrus Dung Law Firm & Co | 2016 - 2018 Drafted, proofread, and ensured legal documents were prepared and submitted according to legal procedures and deadlines. Answered phones, greeted clients, and handled inquiries, maintaining a professional and welcoming environment. Maintained client confidentiality and managed sensitive information with discretion. Managed office supplies and equipment, ensuring the smooth operation of daily office functions. Scheduled meetings, court dates, and appointments, optimising the workflow of legal professionals. Social Media Coordinator Scrypt Xchange |- Managed social media accounts, created content, and scheduled posts, resulting in a significant increase in engagement and followers. Handled customer inquiries via email, direct messages, and calls, achieving a 95% customer satisfaction rate. Contributed to a successful marketing campaign that boosted client sales by 30%. Collaborated with graphic designers to produce engaging social media graphics. Social Media Manager Oloriebi and Co |- Prepared detailed weekly and monthly reports on social media performance, providing actionable insights for optimisation. Monitored and responded to customer feedback on social media, enhancing satisfaction and engagement. Developed and maintained a client database, improving communication and service delivery. Achieved an 80% resolution rate for customer inquiries and complaints. Elementary School Teacher Graceland Private School |- Created a supportive classroom environment conducive to learning and growth. Maintained detailed records of student attendance, grades, and progress, facilitating effective communication with parents. Regularly engaged with parents to discuss student development, address concerns, and highlight achievements. Participated in professional development workshops and parent-teacher meetings to continually improve teaching practices. Education Bachelor of Science in Mass Communication Ahmadu Bello University |- Diploma in Mass Communication University of Jos |- Skills Virtual Assistance: Email & Calendar Management, Meeting Coordination Social Media: Management, Content Creation, Analytics Administrative: Time Management, Multitasking, Attention to Detail Communication: Strong written and verbal communication skills, Customer Service