Onwordi Patrick Ateli

Results-driven Senior Contact Center Leader with over a decade of experience in banking

and customer service operations. Adept at leading large-scale multi-channel contact center

teams to drive customer satisfaction, operational efficiency, and revenue growth. Strong

expertise in service delivery, performance management, workforce planning, and digital

transformation, consistently achieving 90%+ SLA compliance. Proven ability to develop and

implement strategies that enhance customer experience, streamline operations, and

optimize contact center efficiency. Committed to building high-performing teams, fostering

innovation, and aligning customer service functions with business goals.