Onuoha Ukonu

UKONU ONUOHA ONUOHA UKONU My Portfolio CRM & WORKFLOW AUTOMATION EXPERT Email:-/Phone: -/www.linkedin.com/in/onuoha-ukonu/ PROFESSIONAL SUMMARY: I’m Onuoha, an AI Automation Expert, passionate about helping SaaS startups founders, business owners, VIPs, CEOs and coaches streamline operations through automated systems that run 24/7. My expertise lies in reducing administrative burdens, allowing founders and business experts to focus on growth. CORE SKILLS & COMPETENCIES  Workflow Automation & Optimization – Expertise in Make.com, Zapier, Airtable, ClickUp, Asana, Monday.com, and Notion to design scalable, efficient workflows.  AI Integration & Prompt Engineering – Skilled at connecting AI tools (OpenAI, Vapi, Claude, ElevenLabs, Whisper, etc.) into business operations.  API & Data Handling – Proficient in working with APIs, webhooks, JSON, and automating data cleaning, transformation, and routing.  CRM & Lead Management – Experience building automated pipelines for sales, lead generation, and customer support processes.  Human-in-the-Loop AI – Designing hybrid systems balancing automation with human oversight for accuracy and compliance.  Business Process Strategy – Ability to map, optimize, and automate cross-department workflows (sales, marketing, HR, operations).  Documentation & Client Training – Skilled at creating SOPs, automation playbooks, and client handover resources.  Soft Skills – Strong problem-solving, adaptability, and clear communication with both technical and non-technical stakeholders. PROFESSIONAL EXPERIENCE Customer Support | Automation & Lead Generation Specialist Remote | B2B SaaS Client |February 2022 - December 2024  Managed 200+ customer issues monthly via chat, email, and phone, delivering high-level technical support using HubSpot and Asana.  Created automation workflows to handle recurring issues and reduce resolution time by 35%  Built a searchable Knowledge Base that deflected 40% of tickets, improving self-service and reducing support load.  Led personalized training sessions that increased product adoption by 25%,  Provided executive-level virtual assistance (email, scheduling, travel planning) with a focus on automation and precision.  Supported lead generation by setting up systems to capture, qualify, and route leads, improving sales engagement.  Contributed to cross-functional project management, aligning internal workflows to improve operational efficiency and client experience.. Sales Representative | Project Manager & Workflow Automation Specialist | October 2021 - August 2024  Improved client retention by 20% by aligning customer goals with platform capabilities and executing tailored, repeatable success plans.  Delivered high-quality customer support and technical assistance while managing email communications, scheduling, and lead generation with automation tools.  Drove 3x expansion deals in 2023 by partnering with clients to define KPIs, track ROI, and build performance dashboards using HubSpot and Asana.  Provided executive and administrative support, including travel planning, data entry, and virtual assistance with a focus on reducing manual overhead.  Created customer success stories and automated referral workflows in collaboration with marketing, increasing referral-driven leads by 25%.  Applied automation to CRM updates, follow-up tracking, and reporting tasks, enhancing client visibility and internal team alignment.  Skilled in customer relationship management, lead funnel optimization, and project coordination in client-facing roles. Executive Assistant | Customer Success & Workflow Automation Specialist Remote | B2B SaaS Client | Contract Role | April 2021 - November 2023  Managed 50+ client accounts with a proactive support model, increasing retention and reducing churn through personalized communication.  Developed SOPs and Zendesk macros post-onboarding, reducing resolution time by 40% through automation and template responses.  Used HubSpot, Asana, Stripe, and Google Analytics to monitor customer health, flag at-risk accounts, and retain 90% of users via targeted check-ins.  Partnered with Engineering to escalate and resolve 15+ bugs using JIRA, streamlining issue tracking and customer updates.  Delivered executive support, including data entry, inbox management, travel planning, and scheduling, with a focus on workflow efficiency.  Supported lead generation initiatives through CRM management, outbound workflow setup, and email automation.  Skilled in CRM hygiene, technical support, and automated process design, contributing directly to operational scale and client satisfaction. ©UKONU ONUOHA Page 1 of 2 UKONU ONUOHA REMOTE WORK READINESS   Fluent English (neutral accent) | Equipped for global weekend coverage (backup power, high-speed internet). Experienced in video-based support, screen-sharing, and cross-time zone collaboration. WHY I’m A GREAT FIT FOR YOUR CLIENT     Proven track record as a reliable, self-motivated, and proactive Virtual Assistant. Tech-proficient and confident working independently in remote, high-performance environments. Deep understanding of confidentiality and discretion in working with high-level professionals. Naturally organized, calm under pressure, and focused on delivering accurate, timely support. EDUCATION & CERTIFICATIONS  B.Tech. in Agriculture – Federal University of Technology Owerri  Customer Experience Journey Mapping – LinkedIn Learning  Google Project Management Certificate – Coursera  Asana Workflow Specialist – Process Optimization ©UKONU ONUOHA Page 2 of 2