Onuoha Chinwoke Judith

I help startups, small and medium-sized businesses streamline their operations, improve customer satisfaction, and grow revenue through smart strategy and hands-on support.

I am a dedicated Customer Support and a Sales Personnel with over 8 years of experience empowering businesses to achieve seamless operations. My mission? To ensure that Sales target is met, sales teams shine and customers receive exceptional support every step of the way. Throughout my career, I have collaborated with diverse sectors, including sales and service, technical and engineering, retail, manufacturing, fintech, and education. I excel in Sales, Email marketing, lead generation, CRM management, and providing multichannel customer support, ensuring that inquiries through email, chat, and phone are answered promptly and effectively. By coordinating efforts between teams, I help streamline processes, enabling quicker deal closures and enhanced customer retention and experience. I am known for building reliable sales support systems that improve response time and help teams stay organized. Be it scheduling appointments, managing calendars, or maintaining up-to-date CRM records, and handling support tickets, my goal is always to reduce friction for both the team and the customer, driving engagement and satisfaction. My Expertise Includes: CRM administration, multichannel customer support (phone, email, chat), sales,email marketing, sales support, lead generation and qualification (Apollo, Lemlist), ticket management, client onboarding, churn reduction, client retention, and upselling. Administrative Support Email management, reporting and documentation, calendar management (Google Calendar, Calendly, Outlook), appointment setting, and data entry. Tools I Utilize: Google Workspace, Microsoft Office Suite, HubSpot, Freshdesk, Zendesk, Asana, ClickUp, Trello, Slack, Zoom, Apollo,Sage, and Canva.If you are seeking a reliable and results-driven team player who thrives on efficiency and works without supervision, I am available for both full-time and part-time roles. Let connect and explore how I can help elevate your operations and enhance customer experiences, driving sustainable business growth.